Experienced Customer Service & Office Administrator

Are you an experienced administrator who genuinely enjoys looking after customers?

Do you take pride in being organised, communicating professionally and making sure things get done properly? If you're someone who enjoys a varied role, takes ownership of their work and likes being an important part of a small team, we'd love to hear from you.

We're looking for an experienced Customer Service & Office Administrator to join our friendly team in Tingalpa.

This is a varied role at the heart of our day-to-day operations. You'll be one of the first points of contact for our customers including face-to-face, over the phone, by email and online, while providing the administrative support that helps keep the business running smoothly.

Key responsibilities

- Welcoming customers and visitors and providing warm, professional customer service

- Responding to phone, email and online enquiries

- Preparing quotations and processing customer and webshop orders

- Invoicing, payments and general accounts administration

- Coordinating freight, deliveries and proactive customer updates

- Liaising with suppliers regarding orders and stock availability

- Maintaining accurate customer records and documentation

- Providing administrative support to our sales and technical teams

About you

We're looking for someone who already has solid administration and customer service experience and takes genuine pride in doing their job well.

You’ll be professional and approachable, highly organised and comfortable taking responsibility for your work. You’ll know how to prioritise, follow things through and keep customers informed.

You’ll bring:

- Proven administration and customer service experience

- Excellent written and verbal communication skills

- Strong organisation and attention to detail





- Confidence managing competing priorities

- Initiative, good judgement and a willingness to help

- Strong Microsoft 365 and general computer skills

- A professional, friendly and genuinely customer-focused approach

Experience with Xero, eCommerce, inventory or CRM systems, or within a trade, technical, industrial or service business would be highly regarded.

You don't need experience with calibration or test equipment, we'll teach you our products, services and systems. What matters most is the customer service mindset, experience and professional judgement you bring with you.

About us

We're an established Australian owned business specialising in the sales, service and calibration of professional test and measurement equipment. We work predominantly with trade, industrial, corporate and government customers and have built our reputation on technical expertise, quality and responsive customer service.

We're a small, hands-on team where people work together, help each other and take pride in providing a great experience for our customers.

Why join us?

You’ll join a stable, established business where your contribution will be noticed and valued. You’ll enjoy variety in your day, the chance to learn and develop your knowledge, and the autonomy to take real ownership of your role.

This role would particularly suit an experienced administrator looking for a position where they can take ownership, build strong customer relationships and become an important part of a small team.

The successful candidate will be required to complete a Police Record Check (at our cost) and a pre-employment medical assessment relevant to the inherent requirements of the role.

If you're looking for a role where great customer service, initiative and attention to detail are genuinely appreciated, we'd love to hear from you.

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📌 Experienced Customer Service & Office Administrator (Queensland)
🏢 seek.com.au
📍 Queensland