Job Description

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- Part time fixed term opportunity until January 27 | 48 hours per fortnight
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- Be the first point of contact in one of Victoria's busiest and most dynamic Emergency Departments.
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- Build your healthcare administration career with opportunities for ongoing learning and development.
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About the Role

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The Royal Melbourne Hospital is seeking an enthusiastic and customer focused Emergency Services Clerk to join our Emergency Services team for a fixed term opportunity.

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This is a diverse and rewarding role, where you will support the delivery of high-quality patient care in a fast-paced workplace.

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Following the fixed-term period, there may be an opportunity to transition to a casual position, with the ability to work up to 72 hours per fortnight.

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Key Accountabilities

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- Provide a professional, welcoming and customer-focused service to patients, families and visitors.
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- Accurately collect, enter and maintain patient information for clinical and billing purposes.
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- Support the smooth operation of the Emergency Department through timely administrative assistance.
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- Liaise effectively with clinical and non-clinical stakeholders across the hospital.
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About You

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- Previous administrative or clerical experience, ideally within a healthcare environment.
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- Excellent customer service and interpersonal skills.
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- Robust written and verbal communication skills, including a professional telephone manner.
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- Ability to work effectively in a busy and changing environment.
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- Experience working within an Emergency Department or acute healthcare setting.
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- Knowledge of hospital patient administration systems.
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Benefits of Working at RMH

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- Meaningful WorkMake a real difference in the lives of patients, families and our community.
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- Career GrowthAccess learning, development, and diverse career opportunities.
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- Supportive Culture & BelongingJoin in a diverse and values-led organisation built on kindness, collaboration and inclusion.
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- InnovationHelp shape the future of healthcare through research, technology and new models of care.
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- World-Class ExcellenceWork alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
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- Enjoy great employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
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- Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
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📌 Ward Clerk - Emergency Department (Victoria)
🏢 Melbourne Health
📍 Victoria