Permanent | Full Time | 76 Hours Per Fortnight

Premium Recquatic Membership | 13% Superannuation | Rostered Day Off (19 Day Month)

This position is classified as a PACS Band 7 ($94,417 - $103,538 per annum) under the City of Kwinana’s structured remuneration system.

Create Experiences That Keep Our Community ConnectedAre you passionate about creating memorable experiences, building member loyalty and bringing community spaces to life?

The City of Kwinana is seeking an creative and community-focused Customer Engagement Specialist to lead facility activations and member engagement initiatives at the Kwinana Recquatic. This is a new role and an exciting opportunity to shape how members connect with one of the City's most valued facilities. With a $38 million redevelopment on the horizon, you will help create a vibrant member experience while supporting the facility's transition into its next chapter.

What’s On OfferReporting to the Customer and Fitness Coordinator, you will design and deliver year-round facility activations, community events and member retention initiatives that increase participation and strengthen the member experience.

As the facility's specialist in the member journey, you will bring teams together around a shared approach to personalised onboarding, meaningful engagement and responsive member support.

Your responsibilities will include:

- Planning and delivering annual facility activations, major events, monthly themes and community programs.
- Leading the member journey, including personalised onboarding and ongoing engagement touchpoints.
- Designing and implementing strategies that strengthen member retention, loyalty and participation.
- Analysing member data, usage trends and feedback to identify opportunities for improvement.
- Collaborating across facility departments to integrate activations into daily operations.
- Supporting marketing and communications that promote a vibrant, welcoming and inclusive facility.
- Guiding and mentoring staff involved in activation and engagement activities.





What You’ll NeedTo make an impact in this role, the successful candidate will need:

- Considerable experience in a similar role that focuses on member retention and loyalty programs within a leisure or similar environment.
- Proven ability to plan, coordinate and execute large-scale facility activations and community events that drive participation and vibrancy.
- Developed leadership, influencing and coaching skills, with a proven ability to motivate staff and teams across the facility and stakeholders around a shared vision of community health and wellbeing.
- Proven analytical capability to interpret customer data and implement innovative solutions for member engagement.
- Highly developed interpersonal and negotiation skills to work effectively across departments and with the City’s Communications team.
- Tertiary qualification in Business, Recreation, Marketing, or an equivalent level of experience.
- Provide First Aid Certificate, Police clearance and Driver's Licence.

What’s In It For You?At the City of Kwinana you will enjoy a true work-life balance and a fantastic workplace culture borne from a collaborative team environment.

Other perks include, but are not limited to…

- A fantastic workplace, recently ranked alongside the top 10% of the most constructive local governments in Australia and New Zealand for workplace culture!
- Competitive salary plus 13% superannuation.
- Monthly rostered day off (19 Day Month).
- Three (3) days paid time off for Christmas closure.
- Ten (10) days per year of Personal Leave with an additional two (2) days given after 12 months’ service.
- Additional annual allowance instead of leave loading.




- A robust employee wellness program with initiatives designed to support employees' physical and mental wellbeing.
- A generous Celebration and Recognition Policy for employees.
- Career development, training opportunities and study support.
- Premium Kwinana Recquatic Centre membership.

Want To Know More?
To be considered for this position, applicants must submit a CV and a cover letter (maximum two pages) demonstrating their suitability by addressing the Selection Criteria outlined in the Position Description.

For more information relating to the position, please contact Siobhan Sirrell, Customer and Fitness Coordinator on 9236 4713.

Apply online: Click on the green ‘Apply’ button below
Applications close 5:00pm Tuesday 6 October 2026

The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications

The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people,

people living with disability or people from different cultural backgrounds are encouraged to apply.

The City also strives to be a customer centric organisation, with the customer at the centre of everything we do.

As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service.

The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements.

Conditions of employment are in accordance with the City’s current Industrial Agreement. For further information,

please contact our Recruitment team on 9236 4618 or 9236 4628.

Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.

Attachments:
- HR - Application Pack for Employment.pdf

- Position Description
- City Life
- Recquatic
- Customer Engagement Specialist
- 5550.pdf

📌 Customer Engagement Specialist (Kwinana Beach)
🏢 City of Kwinana
📍 Kwinana Beach