Be Part of What’s Next – Account Manager/Office Manager | Darwin

Ready for something different? Do you want to be part of a business that's evolving, growing, and creating new opportunities for its people?

Who We Are

At Holdfast Insurance Brokers, we're entering an exciting new chapter. With over 45 years of industry experience, offices in Adelaide and Darwin, and the strength of the Steadfast Network behind us, we have strong foundations but we’re not standing still.

As we continue to grow, we're investing in new systems, smarter ways of working, and a culture that empowers our people to succeed. We're building a stronger, more resilient, and future-focused business where innovation, collaboration, and continuous improvement are valued and encouraged.

Our Darwin team is an important part of that journey, and we’re looking for someone who doesn’t just adapt to change but embraces it. Someone who brings fresh ideas, challenges the status quo and wants to help shape what comes next.

About the Role

This is a hybrid Account Manager / Office Manager position, giving you the prospect to play an important role both with our clients and within our Darwin office. You'll manage a portfolio of commercial insurance clients, building strong relationships and working closely with Brokers and insurers to deliver outstanding outcomes.

At the same time, you’ll help coordinate the day-to-day running of our Darwin office, support the team, promote a positive office culture and identify opportunities to make the way we work better.

We're looking for someone who is proactive, adaptable, and willing to roll up their sleeves. Whether you're supporting a client, assisting a Broker, coordinating office activities, or improving processes, you'll have the opportunity to make a genuine impact. This role is ideal for someone who thrives on variety, enjoys responsibility,



and likes being at the heart of a busy and collaborative team

Key Responsibilities:

Client & Account Management

- Build and strengthen, long-term client relationships, becoming a trusted and valued point of contact.
- Manage a diverse portfolio of insurance clients, delivering proactive, accurate and timely service.
- Understand the bigger picture, your clients, their businesses and their risks, and develop tailored insurance solutions.
- Take ownership of challenges, resolving issues quickly and keeping clients informed along the way.
- Collaborate with brokers, insurers and internal teams to deliver seamless insurance programs and great client outcomes.
- Bring ideas and challenge the status quo, helping us improve how we work and shape the next chapter of Holdfast.

Darwin Office Management

- Help coordinate the day-to-day operations of the Darwin office, ensuring things run smoothly and efficiently.
- Be a key point of contact for office administration, facilities, suppliers and general office requirements.
- Help create a positive, collaborative and accountable office culture.
- Coordinate team communications, meetings, events and onboarding activities.
- Identify opportunities to improve office processes, systems and ways of working.
- Work closely with the wider Holdfast leadership team to ensure Darwin remains connected with the broader business.

Skills & Qualifications:

✔ Has 2+ years’ insurance broking experience and Tier 1 qualification

✔ Understands commercial insurance, policy wordings and coverage





✔ Client-focused with excellent communication and relationship-building skills

✔ Highly organised, accountable and able to manage competing priorities

✔ Is comfortable with technology, change and continuous improvement

✔ Confident supporting office coordination and administrative activities

✔ Proactive, solutions-focused and keen to contribute to the future success of Holdfast

Don’t tick every box? That’s okay! We encourage you to apply anyway. We’re always looking for great people, and there may be other opportunities at Holdfast that could be a great fit for your skills and experience.

Why Join Us?

We’re not just offering a job — we’re building a team for the next chapter of Holdfast.

? Birthday Leave – Because your birthday should be yours.

? Commission Opportunities – Be rewarded for your contribution and results.

✈️ Free Travel Insurance – One less thing to worry about when you head away.

? Career Development – Support to build your skills and grow your career.

? Great People & Culture – A collaborative, supportive team where your ideas and contribution matter.

? Be Part of the Change – Help shape the future of a business that is evolving, growing and doing things differently.

How do you Apply?

To apply for this amazing opportunity please send your resume and covering letter telling us all about you. Address your covering letter to the Head of Operations – Lisa McKellar-Stewart and if you are shortlisted, Lisa will be in contact with you. All applications will be treated strictly confidential.

Holdfast Insurance Brokers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information about Holdfast Insurance Brokers, please feel free to visit our website at www.holdfast.com.au

📌 Account Manager / Office Manager (Fannie Bay)
🏢 Nameless
📍 Fannie Bay