Join the growing team at Fresh Gift Group as a Corporate Customer Service Consultant. In this casual role, you will be responsible for providing exceptional customer service to our corporate clients, ensuring they receive a seamless experience when interacting with our company. Based in our office in St Peters, NSW, you will play a vital role in supporting our valued corporate customers.
What you'll be doing
- Respond to inbound calls, emails and inquiries from corporate clients in a friendly and professional manner
- Assist customers with placing orders, managing accounts and resolving any issues or concerns
- Collaborate with the sales and operations teams to ensure customers' needs are met
- Please provide accurate information about our products and services
- Identify opportunities to enhance the customer experience and provide feedback to management
- Maintain detailed records and documentation of all customer interactions
What we're looking for
- Prior experience working in a customer service or call centre setting
- Excellent communication and interpersonal skills with a friendly and professional demeanour
- Strong problem-solving and decision-making abilities to handle customer inquiries and concerns
- Proficient in using customer relationship management (CRM) systems
- Ability to work effectively in a team-based environment and adapt to changing priorities
- A passion for providing exceptional customer service and a commitment to delivering high-quality results
What we offer
- Competitive hourly rate
- Flexible work arrangements to suit your lifestyle
- Comprehensive training and ongoing professional development
- Supportive and collaborative team environment
- Discounts on our wide range of gift and corporate products
About us
Fresh Gift Group is a leading provider of high-quality corporate gifts and hampers. With over 20 years of experience, we are committed to delivering exceptional customer service and innovative solutions to our valued corporate clients. Our team of passionate and dedicated professionals work together to exceed our customers' expectations and contribute to the growth and success of our business.
Apply now
📌 Corporate Customer Service Consultant (St Peters)
🏢 Fresh Gift Group
📍 St Peters
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