National Customer Service Representative - Trade Sales

North Melbourne, Victoria 3051, Australia

Full-time Permanent Experienced

Posted 16 Sep 2026

Description

The Access Hardware story began in 1975 as a family owned and operated company and has grown to become Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With 350+ team members nationally and the acquisition of API Access & Security, we are now the largest commercial locksmith and security network in Australia — and growing.

We are looking for an enthusiastic and customer focused National Customer Service Representative to join our Trade Sales team in North Melbourne.

About the Role:

As the National Customer Service Representative, you will play an significant role in delivering an exceptional customer experience while supporting our Trade Sales function.

You will work closely customers and Business Development Managers to process orders and help customers find the right product solutions.

You will:
Respond to customer enquiries via phone, counter,



email and online channels
Provide excellent customer service across trade sales, quotations, and order processing
Provide product information and solution focused support to customers
Prepare sales quotation, process sales and purchase orders
Manage customer orders ensuring accurate and timely communication

About You:

To be successful in this role, you will have:
Positive attention to detail and accuracy
Ability to multitask in a fast-paced trade business
Be a Team Player
Previous experience in architectural hardware is a plus, but not required

Why Access Hardware?
Ongoing training & development opportunities
Growth opportunities opportunities across our national network
Employee Assistance Program (EAP)for you and your family

Aboriginal and Torres Strait Islander peoples are encouraged to apply. The successful candidate will be required to provide a current National Police Clearance.
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