COTA NT is looking for a Membership OfficerPermanent part-time | 26 hours per week | Darwin | SACS Award – Level 3, Pay Point 2
A varied, cooperative role in a supportive environmentExceptional work-life balance and extra leave perksYour work will have a direct and meaningful community impact.
The Membership Officer position at COTA NT is a varied role that combines database administration, membership support, customer service and Seniors Card administration.
The successful candidate will play an important role in maintaining accurate records and providing friendly, helpful support to members, businesses and the wider community.
The COTA NT's Membership Officer is at the heart of our connection with thousands of older Territorians.
This is much more than a database administration role.
The Membership Officer helps seniors access their membership benefits, discounts, information and support.
Working closely with the CEO and Seniors Card Manager, they will be responsible for maintaining membership databases and supporting the administration of the NT Seniors Card scheme, which connects more than 35,000 seniors with hundreds of participating businesses.
This is a varied role that combines database administration, membership support, customer service and Seniors Card administration.
Key responsibilities




Processing Seniors Card and participating business applicationsMaintaining accurate and up-to-date membership databasesEntering, checking and cleaning data to ensure database accuracy and integrityResponding to enquiries from members, seniors, businesses and the communityProviding information about Seniors Card benefits and COTA NT membershipAssisting with membership renewals and liaising with the Bookkeeper regarding membership paymentsMaintaining database security and supporting data archivingTroubleshooting database issues and assisting with database improvementsManaging monthly birthday acknowledgements for members turning 80, 90 and 100Updating records relating to deceased members
Requirements
Mature person with excellent data entry and database administration skillsStrong attention to detail and accuracyExcellent telephone and customer service skillsClear and professional verbal communicationGood listening and interpersonal skillsStrong Microsoft Office skills, particularly ExcelGood organisational and time-management skillsThe ability to work independently while contributing positively to a teamThe ability to remain calm and professional when working under pressureA genuine commitment to providing quality service to older Territorians
Benefits
Three weeks of paid Christmas shutdown leave in addition to normal leave entitlementsTOIL available in consultation with the CEO
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📌 Membership Officer Cota Nt Cota Nt For Seniors Territorians (Darwin)
🏢 Ntcoss
📍 Darwin