Do you love to build genuine connections, nurture belonging and enhance life?
At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture.
Bring yourwhole-selfto work, grow as you learn new things and be rewarded through the joy of helping others.
Togetherlet'sredefine retirement living for senior Australians.Location: Aveo Brisbane Corporate Office, Newstead, QLD – 5 Days On-SiteOpportunity: Permanent full-time (Monday to Friday)Reports to: Contact Centre Team LeaderReady to be the voice people hear first?
As a Customer Contact Specialist, you'll be the first point of contact for everyone from prospective Aveo residents to our internal sales and marketing teams - reporting to the Contact Centre Team Leader and backed by an award-winning Customer Service team.
You'll get to know Aveo's products and services inside out, then connect people with exactly the right expert to take their next step.
This is a full-time role working Monday to Friday from our Newstead Corporate Office, with 7am availability needed so we can support Aveo communities across the country.If you have a background in a customer service, this role is a outstanding next step - whether you're looking to grow your career in a corporate environment, build your sales skills, or explore other areas of the business down the track.
Make the switch to retirement living and bring your passion to life!
What We Offer$*****/hr+ superannuation (equivalent to $73,803 per annum including super)A fun,



vibrant and award-winning customer service team culture (you'll love our team activities!)Two (2) additional leave days per calendar yearAnnual salary reviews and monthly commission opportunitiesEmployee Referral Program and Employee Assistance ProgramDiscounts to Health Insurance and Retail & Leisure partner providersAnnual flu vaccinations and skin checksOpportunities for further career progression (e.g. progress into sales consultant roles)You willEngage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer serviceWorking alongside our internal sales teams to handle prospective leads from customersHandle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales expertsMaintain a high quality of call performance by delivering service that reflects Aveo's valuesKeep accurate, up-to-date call recordsRespond to email, web chat and Facebook enquiries as requiredWork as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activitiesWhat You'll BringYou don't need call-centre experience to apply - it helps,



but your people skills matter moreExcellent written and verbal communication skills with a genuine interest in connecting with seniorsA fun and energetic attitude who enjoys working in a quick-paced team environmentStrong problem-solving skills and the ability to work without direct supervision.Proficient in Microsoft platforms, including Office and TeamsWho We AreAs a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating.
Owned by The Living Company, we're on an exciting journey of growth.
Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.
This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.
We're a dedicated group of over **** caring, friendly team members; united with our core values; Kindness, Care and Respect.
Together we create thriving communities that help retired Australians be their best selves.What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.We treasure skills,expertise, and commitment.
Our goal is to attract, develop, motivate, reward, andretainthe best talent in the industry.
Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authenticselves, andembraced for who they are.
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📌 Contact Centre - Customer Contact Specialist (Brisbane)
🏢 Aveo
📍 Brisbane