Title: Cinema Employee Level 2
Position Overview
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team workplace on a range of tasks.Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.May be undertaking training as a bio-box operator, subject to routine supervision.
Our Vision
is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community.
We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
Growing revenue above market
Maximise assets
Business transformation
Our Values
Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection
Cinema Worker Level 2 Key Accountabilities
General Cinema Duties




Continuously monitor and consistently deliver customer service to a high standard.
Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions as designated by EVT.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property.
This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Security knowledge and awareness.
Queue management and crowd control.
Lost property maintenance.
Retail Customer Service
Proficiency in register operation and ticketing systems.
Product and service knowledge.

📌 Event Cinemas Hornsby_Frontline Cinema Worker (Sydney)
🏢 EVT
📍 Sydney