Flow Power is an Australian electricity retailer and technology company reshaping how homes and businesses use energy.
We combine retail electricity, expert energy advice and smart tools like kWatch to help customers understand usage, unlock value and make smarter energy decisions.We're building a renewable energy future with customers, renewable projects and an award-winning in-house team.
If you're curious about energy, comfortable with technology and excited by customer impact, you'll find real purpose and room to grow here.The opportunityWe're seeking a proactive Credit & Collections Officer to manage cashflow and collection risk and to administer accounts receivable processes.
You will report to the Credit & Collections Manager and work closely with Finance, Account Officers and Customer Accounts teams to minimise overdue balances, recover debt, and maintain solid customer relationships.Key responsibilities include:Manage daily accounts receivable activities including payment allocations,
direct debits and bank statement reconciliationsDrive debt recovery and portfolio management to reduce overdue balances and collection riskProactively contact customers to establish payment arrangementsPerform checks to assess customer credit risk, within company guidelinesSupport month-end reconciliations and cashflow reportingAbout YouYou are results-driven, customer-focused and confident managing sensitive conversations with customers about payments.
You bring strong attention to detail, good commercial judgement and the ability to work collaboratively across teams.
You'll model Flow Power's company values when handling sensitive conversations with customers.Skills and ExperienceTertiary qualification in Accounting or Finance preferred2–3 years' experience in collections and knowledge of the accounts receivable functionExperience or knowledge of the energy retail sector is advantageousStrong written and verbal communication skillsStrong interpersonal and negotiation skillsDemonstrated ability to analyse financial information and prepare reportingExperience with payment processing, direct debits and PPSR desirableIntermediate to advanced Excel and Microsoft Office skills
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