Job Description
Store Manager – Floristry Retail Operations
Brisbane Market Flowers | Rocklea, Brisbane – Full-time – Early starts and rotating Saturday's required
Brisbane Market Flowers is looking for an experienced Store Manager who is genuinely excited by flowers, people and business.
For more than 30 years, we have built our reputation on quality flowers, knowledgeable service and strong relationships with our customers and the Brisbane community.
As the business enters its next stage of growth, we are looking for a practical, people-focused leader who can take genuine ownership of the store's daily performance.
This is not simply a senior florist position.
It is a hands‐on, high‐accountability leadership role for someone who can see the whole store: the customers waiting, the orders due, the flowers that need attention, the team that needs direction and the numbers behind the day.
The role
The Store Manager will be responsible for the execution of daily retail operations.
You will be trusted to set the pace, establish clear priorities and keep people, quality and performance moving in the right direction.
You will work closely with the Purchasing Officer and Business Coordinator.
We are looking for someone who can bring structure without losing warmth, hold standards and contribute ideas while respecting transparent business responsibilities.
What you will own
Leading the daily opening, setup and operation of the store
Setting clear tasks and allocating work across the team
Ensuring online, phone and in-store orders are completed accurately and on time
Monitoring product quality, presentation and customer service standards
Providing clear direction, coaching and day‐to‐day performance feedback




Adjusting workflow and staff allocation when priorities or order volumes change
Managing busy peak trading periods and unexpected staffing challenges
Ensuring workplace procedures, safety requirements and operating standards are followed
Monitoring store performance, productivity and agreed KPIs
Providing clear operational handovers
Working constructively with the Purchasing Officer to align stock availability with sales and production needs
Reporting staffing, conduct, compliance and performance matters to the Business Coordinator
Supporting major events, graduations and seasonal trading periods, including Valentine's Day, Mother's Day and Christmas
About you
You are confident enough to make day‐to‐day decisions, but grounded enough to communicate, collaborate and escal...
You are someone who enjoys making a business work well, not just getting through the day.
You are passionate about all three: flowers, customers and team work.
You will ideally bring
Experience managing or supervising a retail, floristry or similarly fast‐paced team
Strong floristry knowledge and an understanding of quality floral presentation
Demonstrated experience allocating work, setting priorities and holding people accountable
The confidence to provide respectful and direct performance feedback
Strong customer service and complaint‐resolution skills




Sound judgement when working under pressure
An understanding of labour efficiency, sales targets and operational KPIs
Strong organisation, communication and problem‐solving skills
The ability to work collaboratively without blurring decision‐making responsibilities
A reliable, professional and solutions‐focused approach
Confidence using retail systems, online orders and general business technology
Hours and availability
This is a full‐time position based at our Rocklea store.
The role involves
Regular early‐morning starts
Rotating Saturday responsibility
Increased availability during Valentine's Day, Mother's Day, graduations, Christmas and other peak periods
Hands‐on involvement when the store is busy, while continuing to lead and delegate effectively
Applicants should consider these requirements carefully before applying.
Consistent early‐start and weekend availability is essential to the position.
What we offer
A key leadership position in an established Brisbane florist with a close knit team
A clearly defined role with genuine day‐to‐day operational authority
The chance to shape team performance and store standards
An enthusiastic and talented floristry team
Work life balance – early starts mean an early finish
A varied working environment across retail, online orders and major seasonal events
Support from dedicated purchasing, business coordination and ownership functions
Remuneration aligned with experience, responsibilities and the applicable employment requirements
Your expected annual base salary range, excluding superannuation.
Applications close Monday 12th October ****.

📌 Store Manager - Floristry Retail Operations (Queensland)
🏢 Brisbane Market Flowers
📍 Queensland