Job Description
Founded in **** in Milan, Mapei is a leading global chemical manufacturing company serving the construction industry worldwide.
We've contributed to some of the world's most significant architectural and infrastructural projects, with over €4 billion turnover in **** and operations spanning 57 countries across 5 continents.
The company employees over 13,000 staff worldwide.
We're excited to announce the opening of our new state of the art manufacturing plant in Truganina, Victoria in ****, creating exciting growth opportunities.
As a market leader, we're proud to be ranked among "World's Best Employers" by Forbes and Statista, recognized for our excellence in corporate impact, talent development, gender equality, and social responsibility.
About the Opportunity
Mapei is looking for a Technical Services Manager to lead the technical services function across the Underground and Civil Infrastructure product lines, ensuring effective technical support, department capability development, technical governance, and successful project and customer outcomes.
Main Duties and Responsibilities
Provides technical support before and after sales to Sales Dept., collaborating closely with the Product Managers and R&D; Department
Provides technical trainings to Sales Dept.
Product Managers, customers, applicators and technicians
Is responsible and ensures a continuous technical update and improvement by editing and integrating the technical documentation and packaging, providing it to Marketing department
Collaborates with the R&D; department to improve the formulation of already existing products and to develop new ones to promptly satisfy market needs
Joins meetings with the construction regulation authorities and institutional organizations in order to be updated on specific laws and regulations related to the construction market
Manages,



supervises and develops the Technical Services team under his/her responsibility and is involved in recruitment and performance management processes in collaboration with the local HR department and with the Corporate or Regional Technical Services department
Participates in trade fairs and technical seminars and workshops
Cooperates with the Corporate Quality Management Department to manage claims in alignment with the internal, local and Corporate procedures.
Collaborates with Sales department to solve customers' technical complaints, ensuring an effective and timely resolution.
What You Bring
Bachelor's/Master's degree in Materials or Construction/Civil Engineering, Chemical Engineering or a Technical field
Registered Engineer (RPEQ/APER) would be beneficial, not essential
Minimum 5 years of experience in a similar role of an industrial company, better in a multinational environment
Excellent communication skills (both verbal and written).
Proven experience in project management
Willingness to travel
Proven leadership and teamwork ability.
Ability to build effective relationships both internally and externally
Solid drive for excellence and result, guaranteeing at the same time work quality and accuracy.
Demonstrated ability to organise the work, to set priorities and to determine resources and timing to achieve efficiently the goals
Proven problem‐solving skills.
Flexible, open‐minded and proactive approach, able to adapt to an evolving context and work for a continuous improvement.
Why Choose Mapei?
Job Security & Growth
Join a stable, growing company with 87 years of success and substantial expansion plans.
Our upcoming Melbourne facility opening in **** creates exciting career advancement opportunities.
Global Recognition
Be part of a company recognized as one of the "World's Best Employers" by Forbes and Statista.
Competitive Package
We offer a competitive remuneration package designed to attract outstanding candidates, reflecting the pivotal nature of this role.
Location
Based at our Truganina facility, in Melbourne.

📌 Technical Manager - Underground And Civil Infrastructure (Victoria)
🏢 Mapei Australia
📍 Victoria