Job Description
Australian Financial Complaints Authority (AFCA) in Sydney seeks a Senior Ombudsman, Scams to lead, inspire and develop a team of dispute resolution specialists.
You will provide technical leadership, coach adjudicators and case workers, and engage with industry associations to elevate standards.
The role supports AFCA's mission to deliver independent, fair consumer protection outcomes within a high-stakes workplace.
Strong legal background and strategic oversight are essential.
📌 Senior Ombudsman, Scams -- Lead Fair Dispute Resolution (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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