JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
Key Responsibilities include:
Audio Visual Systems Support
Provide white-glove technical support for internal and client customer meetings
Demonstrate working knowledge of Cisco Webex
Proactively monitor and manage conference room booking systems
Review standard setup specifications for meetings and conferences
Contact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection)
Ensure cleanliness,



temperature, and functionality of conference rooms
Maintain conference room standards for signage, equipment, and seating
Respond to client requests promptly and professionally
PoE Lighting Systems
Support and maintain PoE lighting
Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures
Perform routine and proactive testing to ensure functionality of equipment before use
Monitor and manage lighting control systems and respond to sensor-related issues
General Technical Support
Perform electronics troubleshooting to determine and localize system problems
Maintain audio/video devices and associated wiring
Create and manage support tickets in Enterprise Service Platform (ESP/ServiceNow)
Conduct daily walkthroughs to ensure smooth operation of smart building systems
Maintain accurate as-built documentation and asset records
Ensure consumables and attic stock are properly managed and available
Organize maintenance or repair when required
Documentation & Compliance
Review and interpret as-built documentation
Maintain equipment inventory and update asset management systems
Follow established Standard Operating Procedures (SOPs)




Document troubleshooting steps and resolutions in ticketing system
Sound like you? This is what we're looking for:
2 years' experience in a client/customer service-oriented environment
Experience with Microsoft Office in an office environment
Familiarity with integrated AV systems
Familiarity with Power over Ethernet (PoE) technology
Technical Skills
Strong working knowledge of video conferencing platforms (WebEx)
Familiarity with PoE standards
Basic understanding of building automation and control systems
Electronics troubleshooting skills with ability to determine and localize problems
Ability to read and interpret technical drawings, wiring diagrams, and system schematics
What you can expect from us:
As an organization, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location:
In office -North Sydney, NSW
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📌 Facilities Coordinator (Av) (New South Wales)
🏢 Jll
📍 New South Wales