Customer Service Consultant (New South Wales)

Customer Service Consultant (New South Wales)

20 Sep
|
BuildRight Construction AU
|
New South Wales

20 Sep

BuildRight Construction AU

New South Wales

Job Description
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You'llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
The Prospect
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer-facingexperience,strongcommunicationandaconsistentprofessionalapproach.
Thisroleisaboutmorethanansweringenquiries.You'llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
Key Responsibilities
Respondtoinboundcustomerenquiriesbyphoneandemail
Supportcustomersthroughouttheloanapplicationprocess
Listencarefullytocustomerneedsandprovideclearinformation
Coordinatewithinternaldepartmentstokeepapplicationsprogressing
Followupwithcustomersandrelevantpartnersonoutstandingmatters
Provideaccurateupdatesandresolvecustomerissuespromptly
Maintaindetailedandaccuratecustomerrecords
Workacrossmultiplesystemswhilemanagingcompetingpriorities
Deliveraprofessionalandconsistentcustomerexperience
Requirements & Eligibility
Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
StrongverbalandwrittenEnglishcommunicationskills
Confidentandprofessionaltelephonemanner




Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
Strongattentiontodetailandaccuratedata-handlingskills
Comfortableworkingwithtechnologyandmultiplecomputersystems
Abilitytoperformeffectivelyinafast-pacedenvironment
Genuineandverifiableemploymenthistory
Special Instructions
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
Respondtoinboundcustomerenquiriesbyphoneandemail
Supportcustomersthroughouttheloanapplicationprocess
Listencarefullytocustomerneedsandprovideclearinformation
Coordinatewithinternaldepartmentstokeepapplicationsprogressing
Followupwithcustomersandrelevantpartnersonoutstandingmatters
Provideaccurateupdatesandresolvecustomerissuespromptly
Maintaindetailedandaccuratecustomerrecords
Workacrossmultiplesystemswhilemanagingcompetingpriorities
Deliveraprofessionalandconsistentcustomerexperience
Demonstratedexperienceincustomerservice,administration,salesoranothercustomer-facingenvironment
StrongverbalandwrittenEnglishcommunicationskills
Confidentandprofessionaltelephonemanner
Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
Strongattentiontodetailandaccuratedata-handlingskills
Comfortableworkingwithtechnologyandmultiplecomputersystems
Abilitytoperformeffectivelyinafast-pacedenvironment
Genuineandverifiableemploymenthistory
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
Full visa sponsorship available under Australia Subclass ********* Employer Nomination.

📌 Customer Service Consultant (New South Wales)
🏢 BuildRight Construction AU
📍 New South Wales

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