Job Description
A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike.
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Key Responsibilities
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Ensure all stakeholders receive the highest level of service and professionalism
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Respond to internal queries in a timely, appropriate manner
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Communicate effectively with customers and providers
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Maintain confidentiality of customer and provider information
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Maintain A2 and customer documentation, including newly signed LOAs
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Contribute to improvement initiatives
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Manage the Service Inbox, actioning and delegating items, escalating to the General Manager where required
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Resolve queries received via the service inbox, escalating as needed
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Create and manage cases through to completion,



including follow-up dates and summary notes
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Escalate cases to the Resolutions Manager as required, resolving by set due dates
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Develop and update internal process documentation for the Service Team
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Keep internal and external documentation up to date
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Identify potential savings or improvement opportunities and manage related projects through to completion
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Profile
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What You'll Bring
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Qualified
qualification/certification
or equivalent experience
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Good interpersonal and communication skills, both verbal and written
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Strong initiative and resourcefulness
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Excellent planning and self-organisation discipline
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Results/goal-oriented approach
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Energy industry experience advantageous but not essential
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📌 Customer Resolution Specialist (New South Wales)
🏢 Brunel
📍 New South Wales