Job Description
We're partnering with a respected financial services organisation on a major customer support project, and we're looking for organised, customer‐focused people who can balance call‐centre style service with accurate administrative processing.
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If you're considerate, detail‐driven and comfortable working across multiple systems, this is a great opportunity to support a brand that genuinely values care, professionalism and customer trust.
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What you'll be doing
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Handling inbound and outbound customer enquiries with clarity and empathy
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Responding to written enquiries, deletion requests and closure requests
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Processing customer information and updating records accurately
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Following structured workflows and compliance requirements
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Supporting back‐office tasks such as checking batch closure jobs and assisting with exception handling
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Working closely with internal teams to resolve issues efficiently
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Who we're looking for
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Experience in customer service, call centre, client support or admin
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Financial services background helpful, but not essential
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Solid written and verbal communication skills
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High attention to detail — you're someone who gets things right the first time
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Conscientious, considerate and brand‐aware
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Comfortable working in a structured, process‐driven environment.
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📌 Client Service Administrator (New South Wales)
🏢 Mecca Recruitment Group
📍 New South Wales