Job Description
Back to job listings Account Specialist - Retail & Convenience
Job no:
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Work type:
Permanent-Full Time n
Company:
LINFOX ARMAGUARD PTY LTDn
Location:
Essendon n
Advertised:
18 Sep **** AUS Eastern Standard Timen
Applications close:
02 Oct **** AUS Eastern Standard Timen
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What does the job look like?
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As the Account Specialist you will be responsible for the management of Segment accounts and become a subject matter expert in all aspects of the segments. This role acts as a critical link between the Customer, the Group Account Manager and operational teams, providing support across all aspects of the Armaguard business.
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Investigate and resolve escalated service issues, cash discrepancies, service issues and SLA breaches
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Support the Segment Manager and Account Managers with customer communication
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Monitor, measure, and report on contracted service levels and customer performance metrics
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Prepare and deliver customer reports daily, weekly and monthly
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Analyse account activity, customer trends, service failures, and operational data to identify improvement opportunities
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Collaborate with internal stakeholders to implement continuous improvement initiatives
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Liaise with all aspects of the business to ensure services are done in conjunction with the contract
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Assist with contract administration, customer renewals, and applying, managing rate increases for customers
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Support the Segment Manager with the preparation of RFP and RFI documentation
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Work closely with operations, customer service, cash management,



and control tower teams to ensure seamless service delivery
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Build and maintain productive relationships with customers and key business stakeholders
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Champion a safe workplace by adhering to all WHS policies, procedures, and protected work practices
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Are you the one?
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You're a customer-focused professional who thrives on building strong relationships, solving problems, and delivering exceptional service. With excellent communication skills, a proactive mindset, and a keen eye for detail, you enjoy collaborating with stakeholders, managing competing priorities, and driving positive outcomes for clients and the business.
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You can demonstrate:
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Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions
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Excellent relationship-building and stakeholder management capabilities
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Proven ability to manage customer expectations and deliver high levels of service
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Strong communication, negotiation, and interpersonal skills
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Experience preparing reports, analysing performance data, and managing service level outcomes
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Ability to work collaboratively across multiple teams and functions
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Highly organised with strong attention to detail and the ability to manage competing priorities
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A positive, proactive, and customer-first mindset
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Commitment to continuous learning, improvement, and delivering results
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Demonstrated integrity, professionalism, and a team-oriented approach
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Sound like you? Please click the apply button to submit your application and resume.
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Applications close on 02 October ****.
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📌 Account Specialist - Retail & Convenience (Melbourne)
🏢 Job Details
📍 Melbourne