Job Description
Wyndham City Council seeks a CRM & Knowledge Base Specialist who will simplify how customers apply for services and help our teams deliver high-quality support. The role sits at the intersection of content design, customer service and system improvement, designing, deploying and maintaining engaging content across CRM and knowledge platforms.
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You will work with multiple stakeholders to understand service requirements, test and implement CRM enhancements, review feedback, and produce user guides
📌 Crm & Knowledge Base Specialist -- Hybrid Role (South Australia)
🏢 Wyndham City Council
📍 South Australia
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