XPT Software Australia Pty Ltd | Contract
Business Analyst With Complaints
Sydney, Australia | Posted on 09/18/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Work as a
Senior Business Analyst
supporting
Complaints (50%)
and
Deceased Estates (50%)
.
Gather and document
business requirements
from stakeholders.
Analyse current processes and identify
gaps, impacts,



and improvement areas
.
Work closely with
business and Agile delivery teams
.
Prepare
process flows, business requirements, and functional documentation
.
Support
UAT, testing, and business readiness activities
.
Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
Assist with
process improvements, SOP updates, training, and change management
.
Experience in
banking/financial services, complaints, or deceased estates
is highly desirable.
Solid
stakeholder management and communication skills
required.
#J-*****-Ljbffr

📌 Business Analyst With Complaints (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales