ICT Support Officer (FT 12-Mth Contract)
Adora Fertility is one of Australia's leading providers of high-quality fertility treatment. We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs. In **** we opened our first clinic, changing the fertility landscape by being the first Australian provider to offerbulk-billed IVF. Our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA. Our focus on providing high-quality fertility treatment at a fraction of the cost remains our mission today.
Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.
Join a safe & inclusive workplace that emphasises its employee's wellbeing and development
Access to our Employee Assistance Program and free counselling sessions
Birthday leave
Discounts on our Adora Fertility services and fertility & reproductive treatment leave
Employee discounts platform, Adora Perks
Novated leasing
Local social activities
Employee awards
About the Role
We're looking for an approachable and solutions-focused ICT qualified who can own day-to-day IT support and core systems administration across Adora Fertility's clinic, day surgery and corporate sites, keeping the systems that support patient care running reliably and securely.
This is a
full-time role
for a
12-month contract
, in either Sydney, Melbourne or Brisbane (dependant on successful candidate's location).
This role will initially focus on core ICT support activities, with structured training, guidance and exposure to our systems and environment. As knowledge, confidence and capability is developed,



the role will progressively take ownership of more complex issues, projects and areas of responsibility.
Key Responsibilities
Second-line support above our external Managed Service Provider (MSP)
Staff on-boarding and off-boarding activities using largely automated provisioning tooling (accounts, licences, mailboxes, phone extensions) and coordinating with HR and other managers
Management of end-user fleet, including laptops, desktops, printers, mobile devices and meeting room AV across all sites
Day-to-day Microsoft 365 administration: Exchange Online shared mailboxes, Teams, and licence management
User and group administration in the hybrid Active Directory + Entra ID environment
Asset registers, documentation and runbooks
Responsibilities aligned with development
Site networking: Wi-Fi, site-to-site VPNs, DNS/DHCP changes and troubleshooting, working with our MSP and carriers
Windows server administration: file shares and permissions, certificates, patching and backup verification
Cloud phone system administration: extensions, call queues, IVR and call-reporting changes
Vendor and MSP management: ensuring compliance with agreed service standards and coordinating maintenance windows around clinic hours
About you
To be considered for this role, you will possess the following:
2+ years in an IT support role (internal or MSP)
Strong Windows ***** and Microsoft 365 troubleshooting skills
Exposure to Active Directory and/or Entra ID user administration




Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
Initiative, curiosity and self-motivation
Strong communication skills, including clear and patient communication with non-technical staff
A calm and approachable demeanour, particularly when under pressure
Discretion with sensitive information, and an understanding of (or willingness to learn) privacy obligations for health information (Privacy Act ****, APPs)
MSP experience
Scripting exposure (preferably PowerShell)
Experience in healthcare or clinical environments; practice management/EMR exposure
Certifications such as CompTIA A+/Network+, MS-900, AZ-104 (or working toward), or ITIL Foundation
Training will be provided to support your growth and development at Adora Fertility.
If you enjoy solving problems, helping people get the most from your technology, working across a varied IT environment and are looking for an internal role with real ownership, we'd love to hear from you.
Adora is an equal opportunity employer, and celebrates the unique perspectives, lived experiences and talents of a diverse workforce. We are committed to creating a culture based upon fairness, equity and inclusion, and believe this is fundamental to engaging and connecting with our teams, patients and community.
We welcome applications from people of all backgrounds, abilities, and identities and encourage candidates with disabilities or specific needs to let us know whether you require adjustments during the recruitment process.
Our core values of Social Responsibility, Integrity, Empathy, Teamwork, Respect and Excellence guide our actions every day. If you share those values and want to contribute to a team that embraces these principles, we invite you to submit your application today.
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📌 Ict Support Officer (Ft 12-Mth Contract) (New South Wales)
🏢 Adora
📍 New South Wales