AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

We are seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring solid communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual prospect offering flexibility,



with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Townsville and Aitkenvale, QLD

Key Responsibilities
Managing access points and maintaining a secure and secure environment
Monitoring customer movements throughout the site
Delivering exceptional customer service and assistance
Identifying and responding appropriately to security incidents
De-escalating challenging situations in a calm and qualified manner
Supporting emergency response procedures when required
Conducting security checks and maintaining site compliance
Completing incident reports and daily activity records
Building positive relationships with staff, customers and members of the public
Maintaining a solid safety-first approach at all times

About You
Previous experience in customer service, security or a public-facing role
Solid communication and interpersonal skills
Ability to manage conflict and difficult situations professionally
Excellent customer service focus and professional presentation
Strong attention to detail and reporting skills
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📌 Security Officer Townsville City
🏢 Certis Group
📍 Townsville