Victorian Aboriginal Legal Service – Preston VIC
$84,994 - $84,994 a year
Full time, Contract
4d ago , from Victorian Aboriginal Legal Service
Full-time, 12-month fixed term contract (strong potential for ongoing)
$84,****** + super + salary packaging
This is an Aboriginal and/or Torres Strait Islander designated position under Section 12 of the Equal Opportunity Act ****.
Make a real difference in community
Victoria Aboriginal Legal Service (VALS) is seeking a passionate and community-connected Client Services Officer (CSO) to join our Criminal Law Practice in Preston.
This is a meaningful opportunity to support Aboriginal and Torres Strait Islander clients as they navigate the legal system, while working in a culturally safe, community-controlled organisation committed to justice, advocacy and self-determination.
As a CSO, you'll play a vital role in bridging the gap between clients, lawyers, courts and community services — ensuring people feel supported, informed and culturally safe throughout their legal journey.
About us
The Victorian Aboriginal Legal Service (VALS) is an Aboriginal Community Controlled Organisation (ACCO) and the state's only specialist legal and support service dedicated to Aboriginal and Torres Strait Islander peoples.
Since ****, VALS has provided culturally safe legal advice, representation and wraparound support across criminal, family, civil and human rights law, youth justice and specialist litigation. We also deliver broader support services including a 24/7 Custody Notification Service, transitional housing support, family violence programs, community legal education and client advocacy.
At VALS, we are committed to cultural safety, social justice, equity and inclusion.
About the role




The Client Services Officer is a key cultural and practical support for Aboriginal and Torres Strait Islander clients engaging with the criminal justice system.
Working closely with lawyers and other internal and external service providers, you will:
provide culturally safe client support before, during and after court
help clients understand legal processes in plain language
identify non-legal needs and risks
provide short-term intensive casework and warm referrals
advocate for clients with services and agencies
strengthen connections between VALS, community and local support networks
This is a highly rewarding role for someone who is empathetic, proactive, organised and deeply committed to community wellbeing.
What you'll be doing
In this role, you will:
Support clients to navigate court processes and legal appointments across Metro Melbourne
Attend courts across Metro VIC with clients and provide practical and cultural support
Assess client needs, identify risks and coordinate referrals to relevant services
Undertake welfare checks, client transport and other community-based support activities where appropriate
Work collaboratively with solicitors, paralegals, community services and government agencies
Maintain strong local service knowledge and referral pathways
Build and maintain trusted relationships with Aboriginal communities
Represent VALS at meetings, forums and community engagement activities




Complete case notes, reports and administrative tasks accurately and on time
What we're looking for
We are looking for someone who brings:
Strong connections to and experience working with Aboriginal communities
A sound understanding of the Victorian legal system and the barriers faced by Aboriginal and Torres Strait Islander peoples
Experience in community services, client support, casework or advocacy
Excellent interpersonal and communication skills, with the ability to build trust and maintain confidentiality
The ability to work both independently and as part of a multidisciplinary team
Strong organisation and time management skills
Confidence using Microsoft Office and client management systems
Qualifications / experience
You will ideally hold a certificate, diploma or degree in community services, social work or a related field. We also welcome applicants with solid relevant experience in the community services sector and a willingness to undertake further study with support from VALS.
Mandatory requirements
To be considered for this role, you will need:
A current Employee Working with Children Check
A valid Victorian Driver's Licence
A National Criminal History Check
The right to work in Australia
At VALS, you'll join a purpose-driven organisation where your work has genuine impact. We offer:
The opportunity to work in a respected Aboriginal Community Controlled Organisation
A role that directly contributes to justice and community outcomes
Supportive, culturally safe and values-driven team environment
Salary packaging benefits
Professional development and learning opportunities
The chance to be part of meaningful systemic change
#J-*****-Ljbffr

📌 Client Support Officer (Criminal Law) (Melbourne)
🏢 Victorian Aboriginal Legal Service
📍 Melbourne