Job Description
Be Part of a Supportive Team & Make a Real Difference in People's Lives!
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Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.
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Why You'll Love This Role:
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Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.
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No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.
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Competitive salary – $71K base + super
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Fantastic location – Work in Sydney CBD, directly across from Town Hall station.
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Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.
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Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.
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What You'll Be Doing:
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Handling inbound customer calls and emails with urgency, empathy, and professionalism.
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Answering policy questions and helping customers feel confident about their life insurance decisions.
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Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
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Providing accurate, helpful information while following clear scripted conversations.
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Keeping detailed records of customer interactions to ensure continuity of care.
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Working towards team KPIs including answering 90% of calls within 20 seconds.
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Participating in ongoing training to stay across products and compliance standards.
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Contributing to the company's supportive team culture where everyone is valued.
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What We're Looking For:
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Genuine passion for customer service – You find fulfilment in helping people during important moments.
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Clear English communication skills – You can articulate complex information clearly and effectively.
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Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.
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Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.
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Australian resident with valid work rights – Visa holders cannot be considered at this time.
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A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.
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Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.
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The Details:
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Pay: $71,000 base + super
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Training: up to 4 weeks of incredible training
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Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)
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Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.
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Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team
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Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities
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Comprehensive employee perks – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options
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Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people
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A culture of recognition – Your contributions are noticed, valued, and celebrated
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Ready to Make a Difference?
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If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

📌 Customer Service Consultant (New South Wales)
🏢 Weploy
📍 New South Wales