Quality and Assurance Officer - Utilities
At Port Macquarie-Hastings Council, every employee plays a role in helping our community thrive. We are seeking a
Utilities Quality & Assurance Officer
to join our Utilities Planning & Design Section within the Community Utilities Group.
This is a varied role that combines quality assurance, compliance and continuous improvement with opportunities to work closely with operational teams across our water, wastewater and waste services. This is a key role that helps ensure our water, wastewater and waste services are delivered safely, sustainably and in compliance with regulatory requirements, supporting positive outcomes for both our community and environment.
You'll build strong relationships with stakeholders, undertake site visits and inspections, support regulatory compliance activities and help ensure our essential community services meet legislative and environmental standards. Whether you're gathering and analysing performance data for regulatory reporting, undertaking internal compliance audits, reviewing operational processes, or collaborating with teams in the field, you'll play an key role in protecting public health and environmental outcomes.
This is a great opportunity for someone with experience in environmental science, quality assurance, compliance or a related field who enjoys combining data analysis and regulatory interpretation with stakeholder engagement and practical problem solving. You'll gain exposure to a diverse range of utility operations, working alongside treatment plant operators, field staff, laboratory specialists and external stakeholders to drive quality and compliance outcomes.
To be successful in this position you will have:
Minimum Diploma level qualifications in a relevant field such as Environmental Science, Quality Assurance or Compliance, or an equivalent combination of qualifications and industry experience
Experience interpreting and applying legislation, regulatory requirements and associated standards
Sound analytical and strategic thinking skills, with the ability to research information and identify practical solutions




Strong written and verbal communication skills and the ability to work effectively with a range of internal and external stakeholders
Demonstrated ability to work independently, manage priorities and take initiative
A proactive approach to problem-solving, continuous improvement and identifying innovative ways of working
Strong computer skills, including proficiency in Microsoft Word and Excel
Current Class C Driver Licence
On a typical day you will:
Undertake site inspections to support compliance, assurance and improvement activities
Conduct audits, reviews and other assurance activities to assess compliance with legislative and regulatory requirements
Provide advice and feedback to Council teams on compliance requirements and any associated actions
Work closely with operational teams, industry professionals, service providers and the community to support quality and compliance outcomes
Liaise with statutory and regulatory authorities regarding Environmental Protection Licence conditions, licence reviews and other regulatory matters
Prepare and submit compliance, assurance and regulatory reports as required
Collate, analyse and report on quality and compliance performance data
Maintain compliance documentation, registers and databases to support accurate and timely reporting
Support procurement and tendering processes for auditors, consultants and contractors and assist with the coordination of assigned works
Contribute to the continuous improvement of processes, systems and practices across Community Utilities
Remuneration and Benefits
Employment type: Permanent, full-time role (35 hours per
week plus flex time)
Salary: Starting from $90,****** to $101,****** per year
depending on skills and experience plus 12% super
35-hour work week plus flextime




PPE and uniform provided
Discounted gym membership through membership to Fitness Passport
Candidates relocating to the region have access to The Welcome Experience
Career development opportunities OR Opportunities for learning and development and internal career progression
Annual salary increase as per the Local Government (State) Award **** plus annual salary review
Long service leave after 5 years
Generous employee assistance program
Salary packaging options available through Salary Packaging Australia and Maxxia
Recognition through our annual awards ceremony celebrating and rewarding staff achievements
Questions?
If you would like to know more about this opportunity or
have any questions about the role, please contact
Rachel Bennett, Manager Innovation, Process and Compliance on *********.
Applications Close: Sunday 04 October **** at 11:30pm
Notes
:
Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.
We often ask our preferred applicants to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment; Qualification Verification; Working with Children Check Verification.
PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).
Please regularly check your 'junk mail' or ensure our email address ****** and Pulse email ****** is set to 'trustworthy'.
Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.
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📌 Quality And Assurance Officer - Utilities (Port Macquarie)
🏢 the original
📍 Port Macquarie