Job Description
Business Systems Certification Pty Ltd (BCert) is a distinguished management system certification body, functioning both nationally and internationally. The company is dedicated to leading the field in Management Systems Certification accredited by JASANZ.
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BCert aims to be the leader in its sector with a mission to provide cost-effective certification services. This commitment is further reinforced by our efficiency in service delivery—sending certification proposals within 5 working days upon request and issuing certificates within 3 working days following a decision.
n We are seeking a talented ICT Business Analyst to join our team on a full-time basis at Ropes Crossing. We are offering a market-competitive salary of $80,000 plus superannuation
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Duties and Responsibilities
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Consult with clients, management, auditors and staff to identify, analyse and document business and ICT requirements.
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Analyse certification processes, workflows and systems to identify inefficiencies, gaps and opportunities for improvement, including certification applications, auditor scheduling, audit findings, corrective actions and certificate management.
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Analyse the flow of client and certification information between administration, quality, auditors and management, and recommend improvements to business processes and system functionality.
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Gather and document functional and non-functional requirements for ICT systems, including CRM, scheduling,
SharePoint/document
management, databases and certification systems.
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Analyse system integration, reporting, business intelligence and opportunities to automate repetitive certification and administrative processes.
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Develop process maps, workflow diagrams, business requirements, functional specifications and system documentation.
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Liaise with technical personnel and stakeholders to support the design, implementation, testing and improvement of ICT solutions.
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Coordinate user acceptance testing, identify system defects and assist with resolving functional issues.
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Evaluate existing software, hardware and technology processes and recommend improvements to support business operations.




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Provide technical assistance to staff, including hardware and software setup, system troubleshooting and user support.
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Maintain client and certification records, assist with audit scheduling and certificate preparation, manage client queries, invoices and auditor expense information as part of the organisation's business processes.
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Act as the central communication point between business users and technical personnel and support continuous improvement of ICT systems and processes.
n
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Business Systems Certification Pty Ltd (BCert) is a distinguished management system certification body, functioning both nationally and internationally. The company is dedicated to leading the field in Management Systems Certification accredited by JASANZ.
n
BCert aims to be the leader in its sector with a mission to provide cost-effective certification services. This commitment is further reinforced by our efficiency in service delivery—sending certification proposals within 5 working days upon request and issuing certificates within 3 working days following a decision.
n We are seeking a talented ICT Business Analyst to join our team on a full-time basis at Ropes Crossing. We are offering a competitive salary of $80,000 plus superannuation
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Duties and Responsibilities
n
n
Consult with clients, management, auditors and staff to identify, analyse and document business and ICT requirements.
n
Analyse certification processes, workflows and systems to identify inefficiencies, gaps and opportunities for improvement, including certification applications, auditor scheduling, audit findings, corrective actions and certificate management.
n
Analyse the flow of client and certification information between administration, quality, auditors and management,



and recommend improvements to business processes and system functionality.
n
Gather and document functional and non-functional requirements for ICT systems, including CRM, scheduling,
SharePoint/document
management, databases and certification systems.
n
Analyse system integration, reporting, business intelligence and opportunities to automate repetitive certification and administrative processes.
n
Develop process maps, workflow diagrams, business requirements, functional specifications and system documentation.
n
Liaise with technical personnel and stakeholders to support the design, implementation, testing and improvement of ICT solutions.
n
Coordinate user acceptance testing, identify system defects and assist with resolving functional issues.
n
Evaluate existing software, hardware and technology processes and recommend improvements to support business operations.
n
Provide technical assistance to staff, including hardware and software setup, system troubleshooting and user support.
n
Maintain client and certification records, assist with audit scheduling and certificate preparation, manage client queries, invoices and auditor expense information as part of the organisation's business processes.
n
Act as the central communication point between business users and technical personnel and support continuous improvement of ICT systems and processes.
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Skills & Qualifications
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Strong understanding of ISO standards
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Minimum of 2 years ICT Business Analyst experience or related field
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Strong attention to detail and analytical capabilities
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Excellent communication, leadership, and problem-solving abilities.
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Demonstrated experience in leading audits and compliance assessments
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What we offer
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Competitive salary
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Excellent work environment with a positive and friendly work atmosphere
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A supportive, friendly team that fosters a culture of collaboration
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Additional information
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Location: Ropes Crossing
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Salary: $80,000 plus superannuation
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ICT Business Analyst
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