Job Description
Brisbane Respiratory and Sleep Specialists are looking to add a casual Medical Receptionist to their team. You will be working alongside a part time practice manager and two part-time medical receptionists. The opportunity to progress to a Permanent Part Time Role is available for the right candidate. Comprehensive training will be provided.
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Key responsibilities
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Responding to incoming phone calls in a courteous and professional manner
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Managing all patient appointments, including cancellation list and ensuring GP referrals are up to date
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Meet and greet of patients visiting the practice
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Assisting with general patient enquiries via telephone and email in a polite and courteous manner
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Managing call patient recalls in conjunction with specialists
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Maintain a high quality of record keeping for patient files
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Preparing and running patient clinics
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Ensuring a high level of accuracy with data input into the patient management system
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Ensuring patient records are up to date for the consultations
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Reviewing upcoming clinics and ensuring all patient records are in order before the day of the clinic and appointment reminders have been sent out to patients
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About you
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A minimum of 12 months medical reception or administration experience, specialist practice highly desired
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An exemplary phone manner and compassionate demeanour
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Exception communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients and their family members
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Strong work ethic and reliability
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Previous experience using Xestro would be highly regarded, if not, experience with other practice management software such as Gentu or Genie
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Proficiency with patient billing, including Medicare, Private Health Funds, DVA and Workcover
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Australian work rights are required for this position
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