Primary Details
Time Type: Full timeWorker Type: Employee
Location: Parramatta (at least one day a week) and/or Sydney
Type: Permanent, full time
Join a high‐performing team making a real impact for customers
Hybrid role, happy to talk flexibility
The Opportunity
We have a permanent, full-time opportunity for a Claims Officer within our Financial Lines claims team! This role is dedicated to ensuring the proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
Proactively manage a diverse portfolio of financial claims end to end.
Timely determination and documentation of policy coverage, liability, quantum, strategy and reserving in accordance with company policies, industry standards and applicable legislation.
Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes.
A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations.
Ability to enhance and develop your own technical expertise and participate in professional development and training.
Ensuring the delivery of the highest quality customer service and developing strong working relationships with all customers and service providers.
Reporting in accordance with relevant company service standards and manuals.
Collaborating with underwriting colleagues to optimise portfolio performance.
About You
Financial lines or casualty/general liability claims experience is preferred.
Legal background and/or qualifications
Understanding of relevant industry legislation.
Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills
Pro-active and energetic team player with the highest skilled approach to all aspects of claims handling.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
Skills
Analytical Thinking
Case Management
Claims Administration
Communication
Critical Thinking
Customer Service
Data Privacy
Insurance Policies
Intentional collaboration
Liability Analysis
Managing performance
Negotiation
Risk Assessments
Sound Judgment
Stakeholder Management
Application Close Date: 24/09/2026 11:59 PM
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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