Job Description
Contact Centre Officer
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Brisbane CBD | Monday to Friday | $40 per hour + super | Immediate Start | 4-Month Temporary Assignment
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Are you passionate about helping people and making a genuine difference in your community? Sharp & Carter is looking for an experienced Temporary Contact Centre Representative to join our client's customer engagement team.
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This chance is ideal for a customer-focused professional with experience across the healthcare and insurance industries. Working as the first point of contact, you will play a key role in supporting customers by helping them access essential services.
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If you are passionate about making a positive impact, this is a fantastic opportunity to make a valuable contribution while gaining experience within the healthcare and insurance sector.
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Key Responsibilities
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Respond to enquiries via phone, email, web and other approved communication channels in a professional and timely manner
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Provide accurate information regarding services, eligibility requirements, pathways and processes
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Triage enquiries across multiple service streams and ensure customers are directed to the most appropriate team




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Maintain accurate customer records, case notes and system updates
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Resolve routine enquiries at first point of contact wherever possible
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Escalate complex, sensitive or urgent matters appropriately
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Follow organisational procedures, compliance requirements and service standards
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Contribute to customer experience outcomes, responsiveness and service quality
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Support a positive and collaborative team culture
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About You
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Previous experience within a contact centre, intake, customer service or administration role
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Strong communication skills with the ability to engage professionally and empathetically
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Excellent attention to detail and accurate recordkeeping skills
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Knowledge of privacy, confidentiality and safeguarding principles
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What's on Offer?
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Immediate start temporary assignment
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Monday to Friday working hours, 8:30am - 4:30pm
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Supportive and collaborative team environment
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Potential for extension beyond the initial assignment
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📌 Customer Service Officer (Queensland)
🏢 Sharp & Carter Brisbane Business Support
📍 Queensland