About Us
Infosys is a global leader in next-generation digital services and consulting
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‐first organization, we empower our people to work on next‐generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that's not just promised—it's certified. #TopEmployer**** #ThriveAtInfosys
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Role Description
Are you passionate about leading transformative technology strategies? We're looking for a ServiceNow - Delivery to join our team.
Location
Sydney
Salary
AUD 150,*********,215 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements,



based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Feel free to connect with your recruiter to learn more about how this works in practice.
Roles And Responsibilities
Experienced in Servicenow – Leading as Presales, Solutioning for large opportunities
Own account growth through upsell and cross-sell of services and solutions
Act as the single point of accountability for customer relationships and overall engagement health
Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigor
Proactively manage and resolve customer escalations, ensuring stability and continuity
Drive delivery stability through effective resource planning and risk management
Partner with internal stakeholders to meet revenue, margin, and CSAT targets
Essential
Bachelor's or master's degree in computer science, Information Technology, or a related field
Preferred
Servicenow Certifications, 15+ years experience in Servicenow
Demonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for Servicenow
Proven track record in leadership roles and defining solution architecture




Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels
Relevant certifications
ADDITIONAL
Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, growth opportunities, and overall well-being (AU)
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
Our recruitment and selection process
is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
#J-*****-Ljbffr

📌 Servicenow - Project Manager (New South Wales)
🏢 Infosys
📍 New South Wales