Tonitto Cakes is seeking an enthusiastic and experienced
Team Leader
to join our retail team on a
full‐time basis
at our Port Kembla, NSW location. In this pivotal role, you will be responsible for leading and motivating a team of retail assistants to deliver exceptional customer service whilst maintaining the highest standards of product quality and store presentation. This is an ideal opportunity for someone with a passion for retail excellence and the ability to inspire and develop team members in a fast‐paced retail setting.
Key responsibilities
Lead, supervise and motivate a team of retail assistants to achieve sales targets and customer service objectives
Ensure the retail store is well‐organised, clean and visually appealing at all times
Train and develop team members on product knowledge, customer service standards and operational procedures
Manage stock levels, conduct inventory checks and ensure products are displayed attractively
Ensuring products are correctly stored and orders fullfilled in tight timeframes
Provide excellent customer service, addressing customer queries and resolving complaints professionally
Monitor and maintain cash handling procedures, ensuring accuracy and securitySupport the implementation of promotional activities and marketing initiatives
Report on team performance and provide feedback to senior management
Ensure compliance with health, safety and food hygiene regulations
Responding and monitoring multi channel ordering systems, online, telephone and in person
Assist with scheduling and rostering of team members
What we're looking for
Proven experience in a retail team leadership or supervisory role within the retail and consumer products sector
Strong knowledge of retail operations, customer service standards and sales techniques
Excellent communication and interpersonal skills with the ability to lead and motivate a diverse team




Demonstrated ability to achieve sales targets and drive business performance
Proficiency in using point-of-sale (POS) systems and retail management software
Strong organisational and time management skills with the ability to prioritise multiple tasks
Knowledge of health, safety and food hygiene standards in a retail environment
A passion for customer service and delivering a positive shopping experience
Flexibility and willingness to work retail hours, including weekends and public holidays as required
Experience in the bakery or food retail sector is highly desirable
This role is to manage and care for the retail side of the shop and to support management in the day to day running of the business
What we offer
Tonitto Cakes is committed to creating a supportive and rewarding workplace for our employees. We offer competitive remuneration, opportunities for career development and advancement within our growing business, and a collaborative team environment where your contributions are valued. We provide on-the-job training and support to help you succeed in your role, and we foster a culture of excellence in customer service and product quality. We encourage a positive work-life balance and provide a friendly, inclusive workplace where all team members feel supported and respected.
About us
Tonitto Cakes is a respected name in the retail and consumer products sector, known for our commitment to quality, authenticity and customer satisfaction. With a strong heritage in the bakery and food retail industry, we pride ourselves on offering a diverse range of continental cakes and premium baked goods to our customers. Our mission is to deliver exceptional products and outstanding customer service, and we are dedicated to building a team culture where staff feel valued and motivated. At Tonitto Cakes, we believe that our team members are our greatest asset, and we invest in their development and wellbeing to ensure the continued success and reputation of our business.
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📌 Team Leader (Wollongong)
🏢 Tonitto Continental Cakes
📍 Wollongong