Job Description
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Base Pay $***** - $***** / Hour
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Employee Type Full Time
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Contact information
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Contact Name Candice Pether
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Contact Phone ************
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Be the reason guests can't wait to return!
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Join the team at Encore by Mingara, our contemporary 86-room hotel on the NSW Central Coast. We're looking for a passionate hospitality skilled who loves creating memorable guest experiences from check-in to check-out.
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You'll deliver exceptional service, build genuine guest connections, recommend premium experiences, and confidently resolve challenges to ensure every stay is memorable. Working closely with all hotel departments, you'll play a key role in creating seamless experiences that keep guests coming back.
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If you're guest-focused, professional, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.
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Main Responsibilities
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Welcome guests warmly and manage check-in/check-out with professionalism and ease.
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Oversee reservations, room allocations, and identify opportunities for room upgrades and enhanced guest experiences.
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Deliver outstanding service by responding to guest inquiries, resolving concerns, and anticipating guest needs.
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Work collaboratively with all departments to ensure seamless operations and exceptional guest outcomes.
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Process payments, maintain accurate financial records, and uphold high administrative standards.
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Promote hotel amenities, packages,



and on-site experiences to enhance guest satisfaction and maximise revenue opportunities.
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Support the hotel's revenue management strategy through effective room allocation, upselling, occupancy optimisation, and the promotion of value-added products and services.
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Maintain a strong understanding of current offers, pricing strategies, and guest experience initiatives to contribute to business performance objectives.
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You'll Bring
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Hotel, hospitality, or customer service experience.
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A friendly, professional, and guest-first attitude.
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Strong communication skills and attention to detail.
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Confidence with technology and reservation systems.
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A proactive mindset and ability to think on your feet.
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Experience upselling products or services (preferred).
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Flexibility to work mornings, evenings, weekends, and public holidays.
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The ability to thrive in a fast-paced team environment
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Why Life's Great When You Work With Us
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Rosters Posted 4 Weeks in Advance - allowing you to plan what's happening well in advance
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Opportunities to grow your career with a leader in the industry
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30% off Food in our Venue - even when you bring friends & family
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Discounted swimming lessons
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Up to $1,500 in educational scholarships per year to progress your knowledge of our industry
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If this sounds like you, we would love to meet you!

📌 Encore By Mingara | Guest Service Agent (Central Coast)
🏢 Mingara Leisure Group
📍 Central Coast