An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Brisbane team.
In this position, you will be responsible for:
Maintaining key client relationship, first point of contact and liaison
Major incident management, Escalation, Problem, Change and Release Management
Accountable for measuring, monitoring, and meeting service level targets
Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
Accountable for the successful onboarding of new managed services clients
Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
Manage and review service quality to ensure the successful delivery of support services to key client account
Play a proactive role in fostering collaboration between Technology Services teams
Participation in continuous service improvement initiatives to drive efficiency and automation through innovation
Prepare and attend monthly service review meetings with key clients including emergency meetings as required
Provide regular internal and external reports, on the teams operations, services levels and other measures as required
Manage and conduct performance reviews for your team, and all daily, weekly and monthly management tasks and discussions to maintain a happy, healthy and engaged team.
Personal attributes that will lead to your employment:
Easily connects with a broad range of people
Builds trusting and open relationships
Communicates clearly and effectively with a diverse range of people
Positive, resilient and high-energy
Manages sensitive and confidential information with absolute discretion




Enjoys mentoring and coaching their employees to their full potential
Focuses on the important and filters out the unimportant
Delivers pragmatic and efficient solutions, in a timely fashion
Loves finding efficiencies and streamlining processes
Experience and Knowledge Sought:
3+ years' Service Delivery
ITIL Certified
5+ years background in IT technologies and solutions
2+ years proven Project Management experience
Experience in and understanding of the Managed Services Environment
Demonstrable experience with client and issue management
A technical background and maintained understanding of current technologies and solutions
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Hirer responsiveness Salary match Number of applicants
Information Technology Services *****,000 employees
Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative & integrated solutions.
Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver creative & integrated solutions.
Perks and benefits Competitive Salaries Employee Referral Bonuses Flexibility And Work-Life Balance Passionate Day Support For Mental And Physical Health. Paid Parental Leave From 6 Months Of Tenure Annual Development Day
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📌 Service Delivery Manager, Qld (Queensland)
🏢 Nexon Asia Pacific
📍 Queensland