Account Manager | Trade Counter Sales | Business Development
Account Manager | Trade Counter Sales & Business Development
Northern Suburbs | Full Time |
Build Relationships. Grow Accounts. Drive Sales.
Are you someone who genuinely enjoys dealing with people, building relationships and finding opportunities to grow a customer account?
Do you have a natural sales instinct, a proactive attitude and the drive to pick up the phone, make things happen and follow opportunities through?
This could be the opportunity for you.
We are recruiting for a
successful specialist trade business
in Melbourne's Northern Suburbs. The business supplies a wide range of products to the timber flooring and trade industry and has built a strong reputation through quality products, specialist knowledge and, most importantly, strong customer relationships.
We are looking for an
Account Manager | Trade Counter Sales & Business Development
to join their small team of 3.
This is a genuinely varied role where your
primary focus will be account management, growing existing customer spend and driving sales
, while also being hands‐on and supporting customers at the trade counter.
THE ROLE
This isn't simply a role where you'll sit behind a desk waiting for customers to call.
You'll take an active role in
managing and growing the existing customer base
, using the company's database to identify opportunities and develop a targeted approach to customer contact.
You'll segment the database, understand the different customer groups and proactively contact customers based on their history, needs and potential, whether that's reconnecting with an inactive customer, increasing the spend of an existing account or introducing a customer to a current product.
You'll be responsible for building genuine relationships and becoming a trusted point of contact for your customers.
Your responsibilities will include:
Managing and developing existing customer accounts
Identifying opportunities to increase customer spend and sales
Segmenting the customer database and developing targeted contact strategies
Proactively contacting customers to generate sales and uncover opportunities
Re-engaging lapsed and inactive customers
Following up quotes, enquiries and sales opportunities
Building genuine, long‐term customer relationships




Developing strong knowledge of the company's products and services
Assisting trade customers at the counter when they visit
Processing orders, quotations and invoices
Providing customers with product information and advice
Maintaining accurate CRM and customer records
Recording outbound sales activity and following opportunities through
Supporting customer visits, product demonstrations and trade initiatives
Identifying new business opportunities within the existing customer baseContributing to the overall growth of the business
WE'RE LOOKING FOR THE RIGHT PERSON — NOT JUST THE RIGHT RESUME
For this role,
attitude, behaviour and willingness to learn are incredibly important.
You don't necessarily need to have worked in the timber flooring industry.
What we need is someone who is
hungry to learn, proactive, commercially minded and genuinely enjoys building relationships with people.
You'll be someone who:
Naturally builds rapport and makes people feel comfortable
Genuinely cares about providing great customer service
Is confident picking up the phone and speaking with customers
Is proactive and doesn't wait to be told what to do
Looks for opportunities to grow sales rather than simply taking orders
Is curious and genuinely willing to learn
Is open to feedback and developing new skills
Takes ownership and follows things through
Is organised and pays attention to detail
Is motivated by achieving results
Is reliable and accountable
Is positive, energetic and enthusiastic
Is comfortable working with people from
all nationalities, cultures and backgrounds
Is respectful, open‐minded and able to build relationships with a diverse customer base
Is prepared to
roll up their sleeves and get involved
THIS IS A SMALL TEAM — EVERYONE PITCHES IN
You'll be joining a team of just
3 people
, which means this isn't a role where you simply stick to your own job description.
Everyone helps everyone.




While your primary focus will be account management, sales growth and business development, you'll also be expected to get involved and help across the business when required.
That could mean helping a customer at the trade counter, assisting with stock or goods coming into the business, keeping the work area organised or jumping in to support your teammates during a busy period.
We're looking for someone who sees what needs to be done and gets involved.
Someone who doesn't say, "That's not my job."
THE OPPORTUNITY
This is an opportunity to join a successful well established business and play a genuine part in growth.
As you develop your product knowledge, customer relationships and understanding of the business, there is scope for the role to continue to evolve.
You will have the opportunity to take greater ownership of key accounts, develop your business development skills, visit customers, demonstrate products, identify new opportunities and ultimately have a real impact on the company's sales growth.
If you're ambitious, willing to learn new products and want the opportunity to grow with a business, this role can give you that.
EXPERIENCE
Experience in
account management, internal sales, trade sales, hardware, flooring, building products or a similar industry
would be highly regarded.
However, industry experience isn't the most important thing.
We can teach you the products.
We're looking for someone who brings the right
attitude, work ethic, customer focus and willingness to learn.
A
forklift licence is desirable
. If you don't currently hold one, you will be required to obtain a forklift licence once you commence in the role.
THE DETAILS
Position:
Account Manager | Trade Counter Sales & Business Development
Location:
Northern Suburbs of Melbourne
Hours:
Monday-Friday, 8:00am-5:00pm
Saturday:
Every second Saturday, 8:00am-1:00pm
READY TO TAKE THE NEXT STEP?
If you're a
relationship builder, a natural salesperson and someone who is willing to learn, get involved and make a difference
, we'd love to hear from you.
This is an opportunity for someone who wants more than just a job —
you'll have the chance to build relationships, grow accounts, develop your skills and grow alongside a successful business.
#J-*****-Ljbffr

📌 Account Manager | Trade Counter Sales | Business Development (Melbourne)
🏢 Tusk Group
📍 Melbourne