Location:
Duffys Forest, Sydney NSW
Position:
Permanant (four days per week, inclusive of Saturdays)
Specialising in:
Small & toy dog breeds (10kg and under) and cats
Setting:
Peaceful 5-acre bushland property beside a National Park
About SmallPaws Pet Hotel Sydney
Love dogs, people and creating an exceptional customer experience?
SmallPaws Pet Hotel is a boutique, family-owned pet hotel set on five beautiful acres in Duffys Forest. We exclusively care for small and toy-breed dogs and cats, and we're looking for a warm, highly organised and confident Guest Services & Front of House Manager to become a key part of our team.
This isn't a typical reception role. You'll be the friendly face of SmallPaws, building relationships with our wonderful clients, coordinating bookings and arrivals, supporting the day-to-day running of reception and helping ensure every guest and owner receives the exceptional experience we're known for.
For over
34+ years, SmallPaws Pet Hotel
has been a trusted boutique pet care destination for small dogs and cats in Sydney.
We are a family-owned, long-established business dedicated to providing a safe, loving and enriching
"home away from home"
for every guest in our care.
If you enjoy working with people as much as animals, and thrive in a busy environment where no two days are quite the same, we'd love to hear from you.
About the Role
You'll be an important link between our Guest's Owners and our small Animal care team.
You'll help ensure Reception runs smoothly, bookings and guest information are accurate, our team is well informed, and every pet parent receives warm and professional service.
This is
not purely a desk-based reception role
. You will also work hands-on with our small dog and cat guests.
You will report to the Boutique Managers and will need to be comfortable taking responsibility, prioritising tasks, delegating to Animal Attendants and helping the day run smoothly.




Reception & Management Responsibilities
Welcome dogs, cats and their families during arrivals and departures
Accurately record all relevant guest information in our booking system
Provide warm, professional customer service by phone, email and in person
Respond to enquiries regarding services, availability, bookings and guest care
Manage bookings and maintain accurate guest and customer profiles
Complete thorough check-in and check-out procedures
Review feeding instructions, medications, health information and special care requirements
Communicate clearly with the animal care team regarding each guest's needs, routine and personality
Assist with daily planning, guest lists and reception operations
Delegate appropriate tasks to Animal Attendants and help coordinate the team
Maintain a calm, organized and welcoming front-of-house environment
Identify issues early and communicate effectively with management
Why You'll Love Working at SmallPaws
We believe that exceptional animal care starts with a team that feels supported and valued.
We offer:
Permanent Part time, four-day week position, with either of the two following weekly roster to choose from;
Monday, Thursday, Friday & Saturday OR Wednesday, Thursday, Friday & Saturday (no night shifts!)
Above-industry-standard remuneration package
accrual of annual and personal leave
Annual bonus incentive
Potential growth into Pet Hotel Management
Paid lunch breaks
Weekend and public holiday penalty rates
Ongoing training and career development
Is This You?
You'll be comfortable taking ownership of reception rather than waiting to be told what to do, and you'll genuinely enjoy getting to know our clients and their pets.
Experience in
customer service, reception, hospitality, veterinary practice, pet care or a premium service environment
would be highly regarded. Previous animal-industry experience isn't essential — finding the right person for our team is more important.
#J-*****-Ljbffr

📌 Guest Services & Reception Manager (New South Wales)
🏢 SmallPaws Pet Hotel
📍 New South Wales