Recoveries and Settlements Consultant 12-month Contract | Full-time | Melbourne, Brisbane or Toowoomba
Are you a customer-focused communicator with strong negotiation skills? Do you enjoy working in a fast-paced environment where you can make a real impact?
Join Suncorp's Recoveries and Settlements team, where you'll manage a portfolio of claims, identify recovery opportunities, negotiate fair settlement outcomes and deliver positive outcomes for customers and stakeholders.
This is a great opportunity to build capability in a specialised area, strengthen your negotiation and decision-making skills, and gain exposure to a broad range of claims and recovery scenarios.
What you'll do
Manage, proactively progress and finalise a portfolio of claims across Recoveries and Settlements
Identify recovery opportunities and negotiate fair, commercially sound settlement outcomes
Review claim information and estimates to make informed decisions within delegated authority
Communicate with customers and third parties, including managing complaints, vulnerability and financial hardship with empathy
Manage excess collection and maintain accurate claims records
Balance customer needs with commercial outcomes while maintaining strong risk and compliance standards
Manage competing priorities and meet customer commitments
Contribute to team performance and continuous improvement
What you'll bring
Strong customer service and communication skills, with a focus on positive outcomes
Confidence in negotiation and influencing, including managing challenging conversations




Strong analytical and decision-making skills, with the ability to use sound judgement
Resilience and composure under pressure, with the ability to adapt to change
Strong ownership and accountability, with a proactive approach to progressing work
Commercial awareness and the ability to balance customer and business outcomes
Strong organisation, attention to detail and accuracy
A strong risk and compliance mindset
Confidence using multiple systems and learning new processes and legislation
A collaborative approach and commitment to team success
Experience in claims, insurance, complaints, recoveries, settlements or a similar environment is highly regarded
Role details
12-month contract
commencing 19 October ****
Monday to Friday,
8:30am - 5:00pm
Melbourne, Brisbane or Toowoomba
Salary: $86,900 including 12% super
Hybrid working, with up to 4 days from home subject to leader discretion
5 weeks in-office training plus 2 weeks supported onboarding
Limited WFH during training, depending on business needs
What You'll Enjoy
Access our award-winning
Shine
platform - your central hub for exclusive perks, wellbeing support,



career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Chance to receive performance-based Incentives and Suncorp shares for eligible employees
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 900+ retailers, Fitness Passport, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.
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📌 Recoveries & Settlements Consultant (Melbourne)
🏢 Suncorp
📍 Melbourne