Job Description
Brisbane | $68k–$75k package | Full-time Are you organised, customer-focused and thrive in a fast-paced environment?
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Brisbane | $68k–$75k package | Full-time Are you organised, customer-focused and thrive in a quick-paced workplace?
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We're currently recruiting Claims Coordinators on behalf of a well-established client within the insurance industry. This is a great prospect for someone looking to build a career in insurance, claims or administration, with full training provided.
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You don't need previous insurance or claims experience, we're more interested in finding people who are proactive, organised, confident communicating with customers and able to work well under pressure.
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About The Role
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As a Claims Coordinator, you'll manage your own portfolio of claims, working closely with customers, trades, assessors and other stakeholders to ensure claims are progressed efficiently and within required timeframes.
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The role can be very fast-paced, with quick turnaround times and a high volume of work, so you'll need to be comfortable juggling multiple priorities and working towards explicit KPIs.
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Your day-to-day responsibilities will include:
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Managing your own portfolio of insurance claims from start to finish
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Coordinating with customers, trades, assessors and other stakeholders
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Following up outstanding information and progressing claims
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Managing a high volume of claims and meeting strict turnaround times
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Working towards and maintaining high KPIs
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Providing a high level of customer service throughout the claims process
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Updating systems and maintaining accurate claim records
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What we're looking for
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We're open to candidates without insurance or claims experience and can provide full training.
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Ideally, you'll have:
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Previous administration or customer service experience
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Strong communication and organisational skills
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The ability to manage multiple tasks and competing priorities
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A proactive and solutions-focused approach
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Confidence working in a fast-paced, high-volume environment
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Strong attention to detail
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The ability to work towards KPIs and deadlines
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Most importantly, we're looking for someone with the right attitude and willingness to learn.
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What's on offer?
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$68k–$75k package, depending on experience
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Full training provided
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Monday to Friday
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Choice of 7am–4pm or 8am–5pm shifts
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Opportunity to build a career within the insurance industry
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Supportive team environment
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If you're looking for your next opportunity and think you'd be suited to a role where no two days are the same, I'd love to hear from you.