Remote candidates outside Melbourne will also be considered
Full-time
Help organisations become audit-ready, improve their operations and get more value from technology.
HCPA is looking for a
Business Consultant – Audit Pilot
to join our team and work closely with clients across
NDIS, Aged Care, Healthcare, Community Services and other highly regulated industries
.
This is a client-facing consulting and advisory role where you'll help organisations understand their compliance and operational requirements, identify gaps, improve processes and embed better ways of working using
Audit Pilot
, our regulatory technology platform.
You'll work with both
new and existing clients
, building trusted relationships while helping them achieve meaningful business outcomes — and identifying opportunities to expand their use of HCPA's solutions where there is a genuine client need.
What you'll be doing
Work directly with clients to understand their business, operational and compliance needs
Support clients with
audit readiness, compliance improvement and operational processes
Identify gaps, risks, non-conformities and opportunities for improvement
Help clients understand requirements and translate them into practical actions
Guide clients through
Audit Pilot implementation, adoption and ongoing use
Conduct client meetings, workshops and consultations with a range of stakeholders
Build strong, long-term relationships with clients and become a trusted advisor
Monitor client engagement, adoption and value to support
retention and ongoing use
Coordinate implementation activities, actions and follow-ups
Track issues, corrective actions and client requirements through to resolution




Identify opportunities for additional HCPA solutions where they genuinely add value
Gather client feedback and work with internal teams to improve the product and client experience
Maintain accurate records, documentation and activity within CRM and internal systems
Collaborate with Sales, Product, Operations and other internal teams
What we're looking for
We're looking for someone who combines
strong client advisory skills with practical knowledge of compliance, audit, quality or regulated environments
.
You may come from a background in:
Business consulting or advisory
Compliance, risk, quality or audit
Customer success / client success
Implementation or professional services
Account management with a strong advisory component
Operations or continuous improvement within a regulated industry
You'll ideally have:
Experience working directly with clients and senior stakeholders
Practical understanding of
audit, compliance, quality or regulatory requirements
Experience identifying gaps and helping organisations implement improvements
Strong communication, facilitation and relationship-management skills
Strong analytical and problem-solving ability
Excellent organisation and project coordination skills
Confidence working with technology, CRM and SaaS platforms




A commercially minded approach and ability to identify client growth opportunities
Experience in a regulated environment such as
NDIS, Aged Care, Healthcare, Community Services or another highly regulated sector
is highly desirable
This role could be a great fit if you...
Enjoy working with people but also like getting into the detail of
how businesses actually operate
.
You're comfortable asking questions, understanding a client's challenges, identifying what's missing and helping them work through practical solutions.
You can have a conversation about compliance and audit readiness without making it overly technical — and you can turn requirements into clear, actionable steps for clients.
You also understand that successful consulting isn't just about completing an implementation. It's about making sure clients
adopt the solution, see value from it and continue using it
.
You'll have the opportunity to work at the intersection of
consulting, regulatory compliance, technology and commercial growth
, helping organisations operating in some of Australia's most highly regulated sectors.
This is a role with genuine ownership and variety — you'll be involved in client relationships, implementation, advisory, continuous improvement, product feedback and commercial opportunities.
Location:
Melbourne, VIC — hybrid preferred
Remote:
Candidates based outside Melbourne will also be considered for a work from home arrangement
Employment:
Full-time
If you're a client-focused consultant, advisor or regulated-industry professional looking for a role where you can make a practical impact, we'd love to hear from you.
#J-*****-Ljbffr

📌 Business Consultant – Audit Pilot | Regulatory Tech & Growth At Hcpa (Melbourne)
🏢 HCPA
📍 Melbourne