Client Success Director (Digital Agency)
We're a Melbourne digital agency that works only with the construction and trades industry. Builders, developers, trades businesses. SEO, paid media, web, content and video. We measure ourselves on the work our clients win, not on impressions.
We're also an AI-first agency, and we mean that operationally. We run AI across delivery, reporting and client communication, and we sell AI roadmap engagements to construction businesses. We teach this to the industry through workshops, a podcast and a YouTube channel.
Office in Albert Park.
WHY THIS ROLE EXISTS
Right now the client side of this business runs through me, the founder. Weekly client meetings, account reviews, escalations, chasing delivery internally. That's the ceiling on how rapid we grow, and it's why this role exists.
I'm not looking for someone to help with it. I'm looking for someone to take it.
WHAT YOU'LL OWN
The client base, and everything we deliver into it.
You hold the biggest relationships personally and make sure the rest are handled properly. You run the weekly rhythm, the reviews and the resourcing. You're the escalation point when something needs a senior hand. You develop our Client Success Manager and build the team underneath you as the base grows.
On delivery, you're accountable for the work landing on time and to standard across everything we do. SEO, paid media, web, content, video and our AI roadmap engagements. You're not executing it yourself. You're making sure the right work happens in the right order, and that clients understand what's happening and why.
PAY AND LEVELLING, OPENLY
$110,000 to $130,000 plus super.
That's a wide range on purpose.



We run a written career framework with five levels and published salary bands. You'll be levelled against it at offer, and you'll know exactly where you sit, what the criteria are for the next level, and what that level pays.
Almost nobody in this industry tells you any of this before you apply. We'd rather you knew.
WHO THIS IS FOR
You've owned client relationships in an agency or a services business and you can talk about retention and growth with real numbers.
You're comfortable in front of business owners. You can run a review, handle a hard conversation, and say the difficult thing without drama.
You've managed or mentored people, or you're visibly ready to.
You understand digital marketing delivery well enough to lead it with clients and brief specialists credibly. You don't need to execute it yourself.
You already use AI every day and you can talk about it properly. You don't need to be technical and you don't need to have built anything. You do need to be past the novelty stage and able to explain what you use, why, and what it's changed. This is non-negotiable.
You're organised to a fault and calm when things get busy.
Melbourne based. This is hybrid out of our Albert Park office with occasional client site visits. It is not a remote role.
Construction or trades experience is a bonus, not a requirement.
WHAT YOU GET
A senior seat reporting directly to the founder, with a real say in how this agency grows.
A written path up, with the seat above this one currently empty.
An agency that is genuinely ahead of the market on AI and will teach you everything we know.
Hybrid working, Albert Park office.
#J-*****-Ljbffr

📌 Client Success Director (Digital Agency) (Melbourne)
🏢 Legacy Media Global
📍 Melbourne