Cumberland City Council seeks a Customer Experience Team Leader to oversee a high-performing, multi-site team across call centres, front counters and service centres. You will drive a customer-centric culture, manage complex enquiries, and lead continuous improvements in service delivery.
The role requires relevant qualifications or equivalent experience, proven leadership, and solid communication skills to deliver outstanding customer outcomes across channels.
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📌 Remote-Ready Customer Experience Team Lead (New South Wales)
🏢 Cumberland City Council
📍 New South Wales
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