Charter Care Services Pty Ltd is seeking an experienced and compassionate Team Leader/Disability Support Worker to join our dedicated team in Rouse Hill, NSW. This is a part-time position that combines hands‐on disability support with team leadership responsibilities. As a Team Leader/Disability Support Worker, you will play a crucial role in delivering high‐quality care and support to people with disabilities whilst also providing guidance and mentorship to support workers within your team. This role is essential to our mission of enhancing the quality of life for individuals with disabilities through person‐centred care and support.
Key responsibilities
Provide direct disability support services to participants, assisting with daily living activities, personal care, and community participation
Lead and supervise a team of support workers, ensuring they deliver services in accordance with Charter Care Services' standards and values
Monitor the performance and conduct of team members, providing constructive feedback and coaching to promote professional development
Coordinate scheduling, rostering and resource allocation to ensure adequate coverage and service delivery
Maintain detailed and accurate client records and documentation in compliance with regulatory requirements
Communicate effectively with participants, families, and internal stakeholders regarding support plans and outcomes
Identify training needs within the team and facilitate career development opportunities
Promote a culture of person‐centred care, respecting client dignity, autonomy and individual needs
Respond to incidents, complaints or concerns promptly and appropriately,



escalating as necessary
Contribute to continuous improvement initiatives and support service quality enhancements
What we're looking for
Recognised qualification in disability support work or a related field (such as Certificate III or IV in Disability or Aged Care)
Demonstrated experience as a disability support worker, with a proven track record of delivering compassionate and person‐centred care
Current or previous experience in a supervisory or leadership role within community services or disability support
Strong interpersonal and communication skills with the ability to work effectively with diverse participants, families and colleagues
Excellent organisational and time management abilities, with the capacity to manage competing priorities
Knowledge of relevant legislation and standards, including the National Disability Insurance Scheme (NDIS) and Disability Services Act
A current NDIS Worker Screening Clearance / Blue card
Current First Aid and CPR certification
Reliable transport and valid Australian driver's licence
A genuine commitment to empowering people with disabilities and promoting their independence and social skills
Non-Negotiable Experience & Capability
Minimum 2-5 years' experience in disability in Australia




Hands‐on experience with personal care, (stoma, manual handling, hoist, catheter, follow wound management or pressure care plan.)
Demonstrated ability to support participants safely in the community
Fluent in English, with excellent communication and documentation skills
Reliable, flexible, and compassionate
What we offer
Competitive remuneration commensurate with qualifications and experience
Flexible part‐time hours to support work‐life balance
Ongoing professional development and training opportunities to advance your career
Supportive team environment with access to supervision and mentoring
Opportunities for career progression within the organisation
Employee assistance programme and wellbeing initiatives
Recognition and rewards for exceptional performance and service delivery
A role that makes a genuine difference in the lives of people with disabilities
About us
Charter Care Services Pty Ltd is a dedicated community services organisation committed to providing high‐quality, person‐centred support to people with disabilities across QLD and NSW. Our mission is to enhance independence, promote social inclusion and improve quality of life for the individuals and families we serve. We work in partnership with participants, their families, carers, and the broader community to deliver inclusive services that respect individual choice and dignity. We are passionate about our values of respect, accountability, transparency and excellence, and we foster a culture where every team member is valued and supported to deliver their best work.
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📌 Team Leader/Disability Support Worker (New South Wales)
🏢 Charter Care Services
📍 New South Wales