Job Description
ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer
-
facingexperience,strongcommunicationandaconsistentprofessionalapproach.
n
Thisroleisaboutmorethanansweringenquiries.
You'
llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
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The Prospect
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ArapidlygrowingAustralianlendingbusinessisbuildingitsSydneyCBDcustomerserviceteamandislookingforpeoplewhocandemonstrategenuinecustomer
-
facingexperience,strongcommunicationandaconsistentprofessionalapproach.
n
Thisroleisaboutmorethanansweringenquiries.
You'
llhelpcustomersnavigateimportantfinancialdecisions,keepapplicationsprogressingandmakesureeveryinteractionishandledwithclarity,patienceandaccountability.
n
Key Responsibilities
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Respondtoinboundcustomerenquiriesbyphoneandemail
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Supportcustomersthroughouttheloanapplicationprocess
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Listencarefullytocustomerneedsandprovideclearinformation
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Coordinatewithinternaldepartmentstokeepapplicationsprogressing
n
Followupwithcustomersandrelevantpartnersonoutstandingmatters
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Provideaccurateupdatesandresolvecustomerissuespromptly
n
Maintaindetailedandaccuratecustomerrecords
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Workacrossmultiplesystemswhilemanagingcompetingpriorities
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Deliveraprofessionalandconsistentcustomerexperience
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Requirements & Eligibility
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Demonstratedexperienceincustomerservice,administration,salesoranothercustomer
-facingenvironment
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StrongverbalandwrittenEnglishcommunicationskills
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Confidentandprofessionaltelephonemanner
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Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
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Strongattentiontodetailandaccuratedata
-handlingskills
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Comfortableworkingwithtechnologyandmultiplecomputersystems
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Abilitytoperformeffectivelyinafast
-pacedenvironment
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Genuineandverifiableemploymenthistory
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Special Instructions
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EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
n
n
Respondtoinboundcustomerenquiriesbyphoneandemail
n
Supportcustomersthroughouttheloanapplicationprocess
n
Listencarefullytocustomerneedsandprovideclearinformation
n
Coordinatewithinternaldepartmentstokeepapplicationsprogressing
n
Followupwithcustomersandrelevantpartnersonoutstandingmatters
n
Provideaccurateupdatesandresolvecustomerissuespromptly
n
Maintaindetailedandaccuratecustomerrecords
n
Workacrossmultiplesystemswhilemanagingcompetingpriorities
n
Deliveraprofessionalandconsistentcustomerexperience
n
Demonstratedexperienceincustomerservice,administration,salesoranothercustomer
-facingenvironment
n
StrongverbalandwrittenEnglishcommunicationskills
n
Confidentandprofessionaltelephonemanner
n
Abilitytolisten,understandcustomerneedsandprovidepracticalsolutions
n
Strongattentiontodetailandaccuratedata
-handlingskills
n
Comfortableworkingwithtechnologyandmultiplecomputersystems
n
Abilitytoperformeffectivelyinafast
-pacedenvironment
n
Genuineandverifiableemploymenthistory
n
n
EligibleAustralianworkrights,includingeligibleWorkingHolidayVisaholders.
n
Full visa sponsorship available under Australia Subclass ********* Employer Nomination.
📌 Customer Service Consultant (New South Wales)
🏢 BuildRight Construction AU
📍 New South Wales
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