AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.
JobImpact
We are seeking professional and customer-facing Security Officer - Rapid Response to deliver high-quality security services across retail branches, mobile ATMs, Banks, and Events. In this role, you'll help maintain a safe and secure environment through proactive surveillance, access control, incident response, and stakeholder engagement.
About The Role
Play a key role in keeping people, assets, and facilities safe. As a Security Officer, you'll deliver frontline security through patrols, monitoring, access control, and incident response—while always providing a professional and customer-focused presence.
Job Location
Across Parramatta region, Sydney
Contract
Full-Time
Pay Rate
SSIA Level 4
Shift Pattern
Day shifts available
Key Responsibilities
Ensuring the safety and security of customers and staff at all retail locations.
Respond to any aggressive customer incidents and required to follow the established escalation procedure
Conduct routine patrols and security checks
Perform alarm response and incident management
Maintain control room and site security operations
Monitor CCTV, alarms, and security systems
Identify and respond to suspicious behaviour or incidents
Maintain accurate surveillance records
Escort visitors, contractors, and personnel
Monitor movement of goods and deliveries
Respond to security breaches and alarms
Support emergency evacuation and incident coordination
Liaise with emergency services when required
Complete accurate reports and documentation
Ensure compliance with procedures and regulations
About You




Must be able to redeploy between branches within 15 minutes of notification during business hours across Parramatta & St Marys
Strong interpersonal and deescalation skills
Must haveSecurity Licence,Classification 1A(Unarmed Guarding)
Valid First Aid Certificate(3yearsvalidity) withcurrent CPR Certificate(1 year validity)
Ability to transparent an Australian Police Check
Strong communication and customer service skills
Excellent observation, problem-solving, and reporting abilities
Confidence using security systems and MS Office
Ability to multitask and remain calm under pressure
Experience with CCTV, alarms, and access control systems
Why join Certis
Work within Australia'smost secure and sensitive environments
Be part of ahightrust, clearance-based workforce
Access ongoing training, careerpathwaysand professional development
Operate in a valuesdriven organisation that prioritises integrity and accountability
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.
We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
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📌 Security Officer - Rapid Response (New South Wales)
🏢 Certis
📍 New South Wales