As Duty Manager of the Glenferrie Hotel, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of this vibrant hospitality establishment located in Hawthorn, VIC. This full-time position is integral to the hotel's success, providing a rewarding opportunity to contribute to the strategic objectives of the business.
What you'll be doing
Overseeing the daily running of the hotel, including managing staff, delegating tasks, and troubleshooting any issues that arise
Ensuring exceptional customer service is delivered to all guests, addressing any concerns or complaints in a timely and professional manner
Monitoring and maintaining stock levels, placing orders, and managing supplier relationships
Adhering to all relevant health, safety, and licensing regulations to maintain a safe and compliant environment
Assisting with the development and implementation of operational policies and procedures
Providing mentorship and training to junior staff, supporting their professional development
Collaborating with the broader management team to achieve the hotel's strategic objectives
What we're looking for
Substantial experience (2+ years) in a similar duty manager or senior hospitality supervisory role, preferably within the hotel industry
Excellent customer service orientation, with the ability to problem-solve and make decisions under pressure




Strong leadership and people management skills, with a track record of effectively motivating and developing teams
Proficiency in operational and financial management, including inventory control, budgeting, and reporting
Sound knowledge of relevant health, safety, and licensing regulations in the hospitality sector
Exceptional communication and interpersonal skills, with the ability to liaise effectively with guests, staff, and other stakeholders
Flexibility to work a variety of shifts, including weekends and public holidays, as required
What we offer
At Freshfields Nominees Pty Ltd, we are committed to providing a supportive and rewarding workplace for our employees. In addition to a competitive salary, we offer a range of benefits, including ongoing training and development opportunities, discounted accommodation at our hotel, and a comprehensive employee health and wellbeing program.
About us
National Hospitality Group is a leading hospitality group with a portfolio of iconic hotel brands. Our commitment to excellence, innovation, and exceptional customer service has made us a trusted name in the industry. As an employer, we pride ourselves on fostering a diverse, inclusive, and collaborative work workplace, where our employees can thrive and reach their full potential.
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📌 Duty Manager - Glenferrie Hotel (Melbourne)
🏢 Freshfields Nominees
📍 Melbourne