BOQ Group is seeking a Customer Assistance Specialist on a 12 month max term contract in Brisbane. You will assess hardship requests, work with customers to understand circumstances, and identify practical support options to achieve sustainable outcomes.
The role emphasizes empathy, clear communication, and the ability to manage sensitive conversations while maintaining high standards of accuracy and customer service. A collaborative team workplace supports growth within financial services.
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📌 Financial Hardship Support Specialist (Queensland)
🏢 Boq Group
📍 Queensland
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