Select how often (in days) to receive an alert: Create Alert
About us:
What began in **** as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.
Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.
What you'll do:
We are looking for a proactive Digital Service Delivery Manager - Marketing, eCommerce and Loyalty Platforms to join our Technology team. Reporting to the Head of Technology - Marketing, eCommerce and Loyalty, you will lead the delivery and performance of critical customer-facing platforms across web, app, CRM, campaign and loyalty services.
Working closely with internal teams and vendor partners, you will be responsible for ensuring reliable, secure and customer-focused technology operations while driving continuous improvement across service delivery, platform performance and operational excellence.
This is an exciting opportunity to play a key role in the ongoing success and evolution of Wesfarmers Health's digital and customer engagement platforms.
Key responsibilities include:
Leading day-to-day service delivery across marketing, eCommerce, web, app, CRM, campaign and loyalty platforms
Driving platform stability, service performance, operational governance and continuous improvement initiatives
Managing major incidents, problem resolution and change activities to ensure seamless customer and business outcomes
Partnering with engineering, QA, cyber security, data,



service desk and vendor teams to resolve complex operational challenges
Leading and developing internal service delivery teams while managing vendor performance and service outcomes
Identifying opportunities to improve monitoring, automation, operational processes and overall service maturity
Partnering with technology teams to integrate security controls into applications, infrastructure and platforms
Monitoring emerging cyber threats and recommending enhancements to strengthen our security posture
What you'll bring:
7+ years' experience in technology service delivery, application support, IT operations, platform operations or digital technology environments
Experience leading internal teams and third-party vendor partners to deliver operational support and service outcomes
Experience supporting marketing technology, eCommerce, digital, web, mobile app, CRM, loyalty, retail or other customer-facing technology platforms
Strong understanding of IT service management practices including incident, problem, change, release, service transition, knowledge and continual improvement
Demonstrated ability to manage major incidents, coordinate technical teams, communicate clearly under pressure and drive post-incident corrective actions
Experience with operational tools such as ServiceNow, JIRA, Confluence, monitoring, alerting,



analytics and reporting platforms
ITIL, IT Service Management, SIAM, COBIT or equivalent service management certification highly desirable
Agile, DevOps, project delivery or vendor management training desirable
Bachelor's degree in technology, Business, Commerce, Information Systems or a related discipline preferred but not essential
Why us?
Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
Ongoing career development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
Novated leasing options
Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
Beautiful outdoor terrace for work and recreation
Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
Dedicated end of trip facilities (cycle racks, showers, lockers)
Aboriginal and Torres Strait Islander Applicants
Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.
As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.
Copyright **** Australian Pharmaceutical Industries Pty. Ltd. ABN **************
#J-*****-Ljbffr

📌 Digital Service Delivery Manager (Melbourne)
🏢 Wesfarmers Health
📍 Melbourne