The Department of Defence is seeking an APS6 Service Delivery Manager based at Fremantle (Leeuwin Barracks, WA). You will lead geographically dispersed customer service teams across multiple channels, delivering consistent Level 1 services and high-quality outcomes.
You will coach leaders, embed onboarding pathways, monitor performance, and drive continuous improvement to realise customer-focused reforms across Defence's national service network.
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📌 Defence Service Delivery Lead — Multi‐Site & Outcomes (Western Australia)
🏢 Department Of Defence
📍 Western Australia
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