Seeking an experienced, service-oriented Butler/Staff Coordinator to manage daily operations at an Official Residence (CMR). This role blends the polished standards of professional butler service with administrative, procurement, and staff-coordination duties. The incumbent serves as the primary point of contact for the Principal Officer and spouse on all household and residence matters; the Principal Officer and spouse retain direct supervisory authority over private residence staff.
The position involves regular interaction with senior and foreign government officials, diplomats, and distinguished guests. Successful candidates must demonstrate exceptional discretion, professionalism, and sound judgment in a politically sensitive, high-visibility environment.
Total Compensation Package:
$91,275 (includes 12% superannuation)
Key Responsibilities
Deliver the highest standard of personalized service to the Principal Officer, spouse, family, and guests, including formal event service, pantry service, and valet duties
Maintain representational spaces, table settings, and household inventories to exacting standards




Coordinate with Protocol on event planning, menus, budgets, and seating arrangements
Manage household procurement, vendor accounts, and representation vouchers per guidelines
Coordinate private residence household staff, including duty rosters, leave coordination, and staff development
Conduct residence maintenance inspections and safety checks, submitting work orders as needed
Qualifications
Cert IV in Hospitality or equivalent
Minimum five years' experience as a butler, house manager, or in hospitality/hotel/restaurant management, ideally serving diplomats, government officials, or high-profile individuals
Demonstrated experience in rostering, food and beverage service, procurement, and account management
At least six months of supervisory or team-lead experience
Positive working knowledge of English
Working Conditions
This role requires flexibility to work irregular hours, including early mornings, evenings, weekends, and occasional holidays in support of official residence functions.
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📌 Butler/Staff Coordinator, Official Residence (Canberra)
🏢 ORE
📍 Canberra