The organisation operates within the manufacturing sector, focusing on warranty processes for their products.
About the role
As a Warranty Service Officer, you will oversee the warranty process for customers in Australia, ensuring product satisfaction and adherence to warranty specifications. You will also support general customer service inquiries, contributing to the overall service team.
Key responsibilities
Handle customer inquiries regarding warranty issues via phone, email, and in person
Administer warranty claims, including assessing coverage and problem-solving
Liaise with service agents and plumbers to ensure warranty work is completed
Maintain the warranty database and complete data entry for warranty claims
Communicate important developments with key stakeholders




Represent the organisation at trade shows and functions as required.
Skills & experience
Proven experience in the plumbing industry, preferably with a focus on bathroom products and installations
Strong customer service ethic with excellent verbal and written communication skills
Demonstrated aptitude for problem-solving and ability to work independently and within a team
Proficiency in Microsoft Office Suite and basic order entry systems.
What's in it for you
Competitive salary of up to $80,000 per annum
Versatile working hours with a supportive team environment
Opportunities for professional development and training.
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📌 Warranty Service Officer (Melbourne)
🏢 Frog Recruitment
📍 Melbourne