Warranty & Customer Service Officer | Dandenong South
Are you an experienced customer service professional with a background in the plumbing, bathroom products or tapware industry?
This is an excellent opportunity to join a well established Australian business with a strong reputation for quality products and outstanding customer support.
Based in Dandenong South, this full-time office based position combines after-sales warranty support with general customer service responsibilities. Working within a small and collaborative team, you'll play a key role in supporting customers, plumbers, builders and service agents while ensuring warranty claims are resolved efficiently and professionally
Key Responsibilities
Manage and coordinate warranty claims from initiation through to resolution
Respond to customer enquiries via phone, email and online channels
Liaise with plumbers, service agents and customers regarding warranty matters
Troubleshoot product and installation-related issues
Assess warranty claims and determine appropriate outcomes
Coordinate replacement parts and warranty-related administration
Process customer orders and perform basic order entry tasks
Maintain accurate customer records and warranty documentation
Support the wider customer service team with day-to-day enquiries
Ensure a high standard of customer service across all interactions
About You
Minimum 2 years experience within the plumbing, bathroom products, tapware or related industry
Strong understanding of plumbing installations and product applications
Experience in customer service, warranty administration, technical support or after-sales service
Confident communicating with homeowners, plumbers, builders and trade customers
Strong computer skills and experience using CRM, ticketing or customer service systems
Proficient with Microsoft Office and navigating multiple systems
Strong problem-solving skills and the ability to work independently
Professional communication skills, both written and verbal
High attention to detail and strong organisational skills
Why Apply?
Salary package of
$75,000 - $80,000 + Super
Join a stable, well-established business with a strong market reputation
Supportive and collaborative team environment
Work closely with experienced industry professionals
Adaptable start and finish times around core business requirements
Secure, long-term opportunity with full training provided
Convenient Dandenong South location with onsite support and resources
Varied role combining customer service, technical support and warranty management
For further information, contact
Sergei Evglevski
on
******** ***
or email
******
.
#J-*****-Ljbffr